Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Am I supposed to return an item after a refund is complete?

So I recently purchased a video game off Ebay where the listing stated the season pass was included with it. When it arrived, however, I discovered the code had already been used. I requested a full refund since their description of the product was i...

Refunding buyer after the issue was found?????

So 4 days ago I got a message from the buyer says the product I sold him is not working. We were messaging each other back and forth to fix the issue. I was immediately able to find the issue and recommend a fix but the buyer stopped responding. What...

Getting a return notice from a buyer and not receiving your item

I want to make this thread to people so that i could share my story and maybe help others with similar problems. I have recently sold an item and sent it off with tracking and signed, the item delivered fine and i had no problems for about a week, af...

USPS Redelivery driving me crazy

I was supposed to receive a package August 31st but my rental office was closed for the holiday so it updated and said they would deliver next business day. I didn't take action on a request since the update made it sound like they would redeliver it...

USPS Not Scanning Packages and not being delivered

Hi guys the USPS has being give me a lot of issue and its not the first time i have had to reship up to 2 times and some times after that still give a full refund ebay is not on my side and the USPS when i ask them to scan for me the lables and a rec...

shipping and handleing time

time after time feedback says fast shipping, plus 70%of shipping cost is partially on me (maybe more) both lower points then rest of criteria. ebay rules here suck post office is less then a 100 feet away from me.its not impossible to ship quicker .u...

Scammed and now trying to get money back

So about a month ago now I bought a phone at a price which seemed almost too good to be true. I used my best judgement and decided that it was just someone who genuinely didn't need the phone and wanted to pass it along to someone else for some quick...

How Do I Access New Shipping Page?

My friend has the updated shipping page and it has a link where she can click on for the classic shipping page. I cannot access the new interface and I would prefer that to the old one so that I don't have to print the receipt, etc. and waste my stic...

WAIT!! Before you cancel that return request, know that once you do, EBAY will abandon you!

So you want to return an item because of a SNAD right? Ok, just make sure you choose the right reason. I don’t mean remorse, that’s on you. I mean a snad. Now Ebay lumped a bunch of reasons together so it’s easier for you to choose the wrong one. REM...

Resolved! Returning an Item But Ebay has the Wrong Paid Status

Hi Everyone, I'm trying to return this item, https://www.ebay.com/itm/232894694983 , but Ebay has the status as not paid. I assume this is the trial waiting period for new sellers, but i'm not sure. How would I contact ebay to correct this error as m...

Double Trouble: Missing and Unwanted Packages.

Hiya,Kind of a new seller, all things considered. I just wanted to lay out some things I'm dealing with and want to know what I can do.Case 1) I sent an item via UPS and did not have it insured. Tracking says it is out for delivery, but the buyer nev...

Resolved! 2018 USPS shipping increase

I can't believe how much USPS shipping is going up.

Customer Returning Two Items - Can I combine shipping?

I had a customer order 3 items from my store. I shipped them to the customer in one flat rate priority box (a little under $7). I received a return request for 2 of the items. I accepted both returns and want to send the customer one return flat rate...

Seller claims broken bobblehead in shipping.

Seller claims that the bobblehead I sold him arrived in pieces. When he sent pictures it was literally in 20+ pieces. I just do not see how this is possible. I don't accept returns. What do I do? File with USPS?