@caseypl wrote:
i had two boxes show back up return to sender from USPS. One saying insufficient address, the other saying no such number. Both are first class shipments using labels from Ebay's order page.
I reached out to each buyer and showed the photos and both seem to know that USPS has issues delivering to their home, but didn't bother to use their po box or send a message prior to ordering/after.
How should I respond? This is the first time out of thousands of shipments I am having this issue. Is USPS suddenly doing this across the board, or did it all just happen at once to me?
To protect myself, should I refund them minus the initial shipping charge, relist, then mention they need to update their profile with the po box so that I can get it to actually show as delivered for Ebay metrics?
You'd probably want to eat the shipping charges. The customer didn't receive their items, why would they pay for shipping?
It sounds like an issue you should take up with the post office. I'm not sure what the buyer could have done by sending you a message. It isn't like we can, as sellers, change the shipping address on a label. I suppose you could have canceled the items.
If they are residential addresses, did you do any research to see why they would be insufficiently addressed? Do they show up on street view?
If they're both first class, you're not out a ton of money refunding the entire purchase price to the buyers. I don't think it is their fault the Post Office can't deliver to them.
To protect yourself, I'd give them a 100 percent refund and just relist. I think it would be risky to your feedback rating by shorting them the postal fees paid.
