Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer requesting additional packaging, significant extra shipping cost

I have a buyer that asks for their orders to be placed inside another box. They want the outsides pristine so they can resell them as new. Most of my other buyers are end users, not resellers, like this one. My items are typically shipped in their or...

Bought a throttle cable with Ebay guarantee fit. Doesn't fit, who pays return

I bought the cable with the Ebay guarantee, it is not the right one. Seller says just return, but shows me paying shipping? I thought Ebay guarantee pays shipping?

Standard shipping option gone

When an item is over a pound, I typically have always chosen "Standard Shipping" so the buyer doesn't see a specific service and expect it to be used. I want to chose the cheapest option once I go in to print the label. Just noticed that standard opt...

Resolved! Got delivered a damaged item with UPS

I bought an item that got damaged during transportation. In my opinion the package was not adequate for how heavy was the item. Very thin box, thin foams. I made pictures of the damaged and the state of package and send to the seller. He told me that...

Shipping options--Help, please

I haven't sold on Ebay for quite a while. I'm confused about shipping options. If I select USPS Ground Advantage, will Ebay calculate exact shipping cost and bill the buyer? Do I have to enter exact weight and dimensions when I list the item? And if ...

Resolved! Global Shipping Program

eBay tells me (twice) that my "Action is needed" regarding shipping of a book (I am the buyer). They seem to need it for "further details on delivery". The package has been shipped, so the information (my birth number): Please have (fødselsnummer) av...

Never mind

Never mind.

Order shows delivered 3 months before ordered. How do I tell eBay?

I have an item which I purchased which now shows as delivered, 3 months before the order date. How do I get attention from eBay?

Resolved! Issue with Received Package - Empty Envelope

I hope this message finds you well. I recently made a purchase on eBay for a pair of shoes . Unfortunately, when the package arrived, it was an empty envelope, and the shoes were missing.If anyone has experienced a similar issue or has advice on how ...

Resolved! Buyer from U.K. can't bid on my auctions! I'm enroll in Ebay international shipping program??

I'm enroll on Ebay international shipping program and a buyer from the U.K. wants to bid on my items. I verify that I ship to the UK and is not on the excluded countries I chose. I also check the listing.These are the screen shots the buyer sent me.O...

EIS

eBay International Shipping seems to be considerably slower than the Global Shipping Program. This parcel sat in their warehouse for 20 days before the DHL international phase of their service.

Resolved! ESE Shipping Option - Not Available

I have a single trading card that I am trying to ship via ESE but the option is not available for me. I've taken other people's suggestions in playing around with the dimensions to get it work but it will not allow me to adjust the dimensions to anyt...

combined shipping

Is ten dollars reasonable amount for shipping 4 cards when combined shipping is not stated in the auction description? for example 3 winning auctions at 99 cents each and shipping is 4.75 for each auction. card value for all three auctions is 12 doll...

Resolved! Returns

Hey there, my recent bad shipping experience was an 80 y/o dining table chandelier lamp, mcm. It sold for about 70+50 to ship. I was very careful with the packaging, bubble wrap and paper. Anyways when it was delivered to the buyer they noted that th...

having problems with my post office scan in more than 5 packages at a time

My local post office tells me they can't scan more than 5 packages at a time. So if I bring in 30 packages I need to go to the end of the line and go through the process 6 times. Anyone else have a similar experience? When I leave or drop my packages...