Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

EBay shipping calc is way off and it's costing me money

This is exactly the same thing that I’ve been experiencing! I put in the weight, all of the dimensions and it still comes up short and I wind up paying the difference. What is going on? EBay shipping calc is way off and it's costing me money.

Resolved! What happens at the eBay International Shipping Hub?

I’m a seller and I’ve sold a few items through eBay’s International Shipping. I know I sent it to the Hub and then eBay sends it on to the buyer. Does anyone know what happens at the Hub? Does eBay open the package at all? Do they put it into a diffe...

Be careful using Ebay International Standard shipping. Buyers not be charged correct shipping.

I sold a CD to Canada. The international shipping costs me $13.00. This cost should be passed along to the buyer. However, the buyer was given a total shipping cost of $9.29 and paid that amount. I contacted ebay about this and they said it is an err...

I use the Online Label Record receipt for my records, just disappeared, help!

When I print a shipping label I always keep/use the online label record receipt that prints out as the second half of the label page. Between printing labels two days ago, the receipt portion of the page has disappeared, now I just have the label onl...

Need Advice - Made a Mistake on weight for shipping

Hi All, Somehow, the item I was selling was listed at the wrong weight and dimensions. Buyer paid about 6 for shipping but it will cost me more than the cost of the item to ship. What are my options. Sold for $50Buyer paid $6Actual cost of shipping i...

Buyer wants to open a return request for not as described, but they're unable to confirm the return

This is really perplexing me. Ebay's policy for return requests explicitly states that buyers can always open a return request on an item if it didn't match the description or photos when it was received, even if the seller doesn't accept returns. I ...

Resolved! Authorizing individual int'l bidders on request... any issues doing so?

I've been making all my auctions in the USA only, but after receiving a few prospective bidder messages, I've authorized some individual bidders' countries on an ad hoc basis, AFTER reviewing the Bidder profile eBay history and f.b. as such "If you a...

Resolved! Purchase shipping label tab grays out when trying to make changes

Suddenly I'm not able to make changes to my shipping labels. When trying to change the package weight or change package size/dimensions the purchase label tab grays out. Thanks in advance for any help.

Package Damaged In Shipping

I sold a ring. The ring was in a ring box and that ring box wrapped in bubble wrap. Then placed in one of those padded (with bubble wrap) 9x6 plastic envelopes. So, well packaged. When my customer received it, from the outside it appeared ok. However...

Shipping, where do you set up your shipping policy's I can not find.

When I try to create a NEW shipping policy when im listing an item it will not let me. Sooooo, where do I do it.Thank You.Bill

Help! I Combined shipping for two orders by same person but using two different accounts

Long story, short version. I have a buyer who bought items from me using two different accounts. Addresses are the the same but two different names on the accounts. I combined the items into one box and bought the ebay shipping label and shipped thro...

OTC Dayquil & Nyquil to Japan

Has anyone shipped Dayquil & Nyquil to Japan? A google search shows an ingredient in Nyquil is considered illegal in Japan. I will cancel the sale but has anyone shipped it before to Japan.

USPS Ground Advantage Insurance Question

So hasn’t happened yet, but was just thinking how. Insurance covers up to 100$, if someone buys a listing of a quantity of 2, and they both go into the same package, does this still count as only up to $100? Going to assume yes but hoping for the bes...

Resolved! Combing shipping costs

A buyer selected two items to purchase. How do I combine the shipping cost?

CHANGE OF MY PRIMARY ADDRESS

I HAVE CHANGED MY SHIPPING ADDRESS BY SEEMS WHERE EVER I PUT THINGS INTO MY CART ITS STILL USING MY UK ADDRESS INSTEAD OF MY USA ADDRESS. HOW DO I GET THIS CORRECTED FAST FAST. THANKS