i had two boxes show back up return to sender from USPS. One saying insufficient address, the other saying no such number. Both are first class shipments using labels from Ebay's order page.
I reached out to each buyer and showed the photos and both seem to know that USPS has issues delivering to their home, but didn't bother to use their po box or send a message prior to ordering/after.
How should I respond? This is the first time out of thousands of shipments I am having this issue. Is USPS suddenly doing this across the board, or did it all just happen at once to me?
To protect myself, should I refund them minus the initial shipping charge, relist, then mention they need to update their profile with the po box so that I can get it to actually show as delivered for Ebay metrics?
