Show up as Message Error when I try to message the seller

[naph-48]

I try to message the seller that I was going to return a damaged piano this week. It had been a few weeks since the seller gave me the return label in late April. When I try to message him, it came up as Message Error that said failed to add member message (trading. 20965). Did anyone else had this problem before or know how to fix it?

Also, the piano was delivered to me by FedEx (35 pounds), but the return label is being delivered back by USPS (priority mail RTN SVC). Is this normal for the item to be delivered back with a different postal service.

Any advice is appreciated. Thank you!

[disneyshopper]

Today is Thursday, the day ebay does its maintenance.  If you tried sending a message today, that could be the reason for the error.

ebay has contracted with the USPS for its return package service.  Although the label states first class parcel, one can ship up to 70# using that label.

[bebe-1153]

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@naph-48 wrote:

It had been a few weeks since the seller gave me the return label in late April.

I try to message the seller that I was going to return a damaged piano this week.

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What is the deadline shown on your return details page?

Or has your return request already closed, so you are trying to contact your seller now.

[naph-48]

The return is still open until May 20th. Just wanted to let the seller know.

[naph-48]

Thank you. This is my first time returning an item and didn't know Ebay does maintenance.

[eburtonlab]

@naph-48 

You might try messaging the seller directly from the seller's feedback or profile page. In some cases there is a limit to how long messages may be exchanged in reference to a particular transaction, so if you are prompted for an item number, choose a current item number or "not about an item".

[naph-48]

Today is Friday, and I’m still getting the same message error when I try to message the seller?