cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Shipping option buyer chose is not on the list of options to use

This has happened a few times. I currently have an order to ship out. The buyer chose Parcel Select. The only USPS options that come up are Priority or Media Mail. No parcel of any Kind. This leaves me the only option of shipping it Priority at a higher rate. Anyone noticing anything similar? It will not allow me any other options.

Pam
Message 1 of 7
latest reply
6 REPLIES 6

Re: Shipping option buyer chose is not on the list of options to use

I only ship first class package or priority.

 

When you go to print the label, can you select CARRIER PACKAGES and then to the right, make a selection?  Package Select is a ground service paid online (called Standard Package Ground, I think, if you pay at the post office counter).

 

Oftentimes, Package Select and Priority are a few cents difference, so perhaps that is why you see priority as the selected method for shipping.

disneyshopper
Volunteer Community Member

Message 2 of 7
latest reply

Re: Shipping option buyer chose is not on the list of options to use

It will only let me choose USPS or Carrier Options, the carrier options are the USPS boxes and envelopes. It is not located under the USPS. It has been there, but not on this order.

Pam
Message 3 of 7
latest reply

Re: Shipping option buyer chose is not on the list of options to use

Are you sure you did not accidentally add that to your listing. Try selecting sell similar and see what options pop up under your shipping options. If it is there, then you need to delete it when you make future listings.

Message 4 of 7
latest reply

Re: Shipping option buyer chose is not on the list of options to use

It is correct on the listing, they did choose Parcel Select. I haven't had any trouble in the past with it coming up correctly until this week. Now it just defaults to  "Buyer selected Media Mail or Priority" which they did not. Must be some kind of glitch. Thankfully priority is only a few cents more in these instances but I know in some instances it can be quite a few dollars so I hope this gets resolved.

  

Pam
Message 5 of 7
latest reply

Re: Shipping option buyer chose is not on the list of options to use

@crowrivermarket   Typically that is an operator error BUT there is a choice on the label flow to see other shipping options, are you saying THAT functionality is not working?  If the package type is wrong on the listing then Parcel Select "may" not come up ...

 

You also have the option to ship through PayPal, they give you a discount on First Class and Priority mail too.   You should check there to see if they give you the Parcel Select option that eBay doesn't.

Regards,
Mr. Lincoln - Community Mentor
Message 6 of 7
latest reply

Re: Shipping option buyer chose is not on the list of options to use

Back when I had Parcel Select as an option in my listings, I found that when I shipped through eBay, Priority was usually a few cents cheaper because of the discounts they give us. Been a couple years, so I don't know how it is now.

Message 7 of 7
latest reply