Shipping

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eBay Tracking Status Updates

Update as of October 27th, 2025The Product team has confirmed that this issue is now resolved. Tracking events for impacted orders have now been backfilled with USPS tracking events. -------------------------------------------------------------------...

Custom Label missing from Shipping Page

I use the Custom Label field to create an Inventory number for each item I sell on Ebay. When I got an order and went to print a shipping label I would see this number. The new shipping page doesn't show it now.- How can we get this option back?- I n...

USPS delivery issues

I delivered a package via USPS and tracking was stuck in “tracking number created” for a long time. I filed a claim for lost packages and requested it to be sent back to me, since buyer reported that package wasn’t received— Ebay refunded them. Fast ...

Resolved! Shipping Label Costs

Hi, I'm a very new seller to Ebay and I'm shipping my first item from the U.S. to Mexico. The item is less then a foot and about 8 ounces, and I was just wondering why the shipping label costs $32. Did I maybe enter in the wrong info somewhere, or is...

LATE TRANSPORT OF USPS POSTAL PURCHASE SHIPMENTS: USA-TO-UK-BRITAIN

To other Ebay sellers: I am getting daily intense criticism from a British woman who purchased from me an instrument (a geiger counter). She bought it on July 22nd, and I mailed it a week later (July 29th) as an international priority (medium flat-ra...

Seller agreed to return, kept returned item, no refund issued. partial refund from ebay

I purchased a Surface 7, that with tax cost me over $1200. It worked for two days and then said I needed a new OS. The seller made excuses and wanted me to fix it myself despite advertising it as refurbished and in excellent condition. It supposedly ...

Buyer makes outrageous lie in return case. Can I win?

I sold something "for parts or not working." I described a bunch of things that I tried and stated did not work and noted some things that were cracked, and said, "Lots of things were not tested. Sold as-is, with no guarantees whatsoever." Buyer requ...

eBay Automatic Return Policy For Preowned Used Items - eBay can pay the return shipping cost

If eBay wants to have a automatic return policy on items that are preowned, used or for parts and repairs then they can pay the return shipping. Also they can refund all the fees including Pay Pal and overhead cost. If I sell a item for repair or par...

SCAN SHEET FOR THE POST OFFICE

Has there been any updates on how to print a scan sheet for shipping labels that have been printed INDIVIDUALLY, not by the bulk shipping method?

Refund request for correctly listed item

My buyer has requested a refund because the item is listed as age 2-3 when the label says age 2. Do I need to honour this and pay postage both ways? Thanks

Resolved! Shipping Craft Supplies over 1 pound

What do others use to ship craft items which weigh over a pound, because first class is not allowed over a pound. Also craft supplies do not fall under media mail classification. Can anyone help?

Selling/setting up shipping price

This is only a selling "problem". I set up an auction. When I figure out the shipping.....I have a flat item in a large envelope that ways less than 4 oz. Ebay gives me the option to charge $1.60 for a flat. When the item is purchased, Ebay changes t...

5 calls to Ebay re shipping in past 2 days, no replies!?!? Anyone else with this problem?

As stated in subject, I cannot get a call to shipping returned in last 2 days. Time almost always appr. 30 min, never a response.

Automatic returns - what can seller do?

We accept returns, no problems with that (had none so far anyway), but there's always a first time Buyer ordered item by mistake, it happens, so first thing he did was to start return case which was automatically approved by eBay. Which is again fine...

Resolved! I got the refund, but don't know how to return the item

A few weeks ago, I bought a certain rare toy for a cheap price, thinking I got a good deal. When the item came, I was pretty mad, because it was a Chinese rip-off of the toy, and it was completely different than the pictures. I sent a refund request,...

SHIPPING OUTSIDE USA, buyers report " Seller doesn't ship" YET ,I have global shipping

I have a a few buyers report to me that it reads I don't ship to their countries. The countries are on my ship list and I use Global Shipping. This has happened over the past two weeks. And customer service is repetitive.