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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

partial refund

i purchased an item, but the item was not as described. i initiated the return and sent it back at my expense. however, the seller has only issued a partial refund. i have opened a case but no reply yet from eBay. what are my chances at receiving the...

eBay continues to allow FRAUD to perpetuate via Bogus Tracking Numbers!

Sellers using fraudulent Tracking Numbers scam is happening way too often on ebay. It just happened to me too. That said I started searching and see threads going back a few years all with the same issue each and every time. This is what is happening...

COVID-19 and shipping times

Recently a postal worker in a distribution center near where I live tested positive for COVID (postal center in Federal Way, WA.) I am also seeing that all my un-delivered items are set to "arriving late." I imagine as postal centers shut down for cl...

Ebay return not updating the actual tracking detail

Hi, I purchased an item that arrived damaged and I asked eBay to step in and was in my favor. I was asked to return the product and will get a refund once it is delivered to the seller. I printed out the eBay return label and send it to USPS yesterda...

Ebay refused to close a return after expiration

So, I sell iPhone cables. This customer bought a set of cables from me and complain that they weren't working.She opened a return on July 14th. And the last day to return was July 28th.It turns out the cables were not the problem. She was using a cas...

Package sold is delayed by postal service

An item I sold was shipped on time, but it is past the "expected delivery date" posted by eBay. Tracking shows that it is still in transit and that it is delayed. This is no fault of mine. If buyer asks for a refund what can I do since the package wi...

Request for a partial refund

I received a damaged item last week. It was a set of perfumed toiletries and one of the glass jars with perfumed creme was broken. I sent a message to the sender along with a picture of the item and asked for a partial refund. Since the fragrance has...

Broken product

Can I put a claim in to the USPS for a item that they delivered was damaged or do I put a claim in through E-Bay?

Return Shipping Label for Buyer

Hi! I need help. I just received a Return Request from a Buyer and accepted it. I understand the next step is for me to issue a Return Shipping Label and e mail it to Buyer. I cannot, for the life of me, find a place to do this. I have been searching...

TRACKING NUMBER & CARRIER NAME NOT RECOGNIZED

Hello I need to send back defective item to get refund from Croatia to United Kingdom.I sent it with EMS post service (Croatian post), but when I input tracking number and carrier name in the required field "...not recognizet" error shows up.My deadl...

FedEx Overcharging Month after Month

I was looking over my last few eBay invoices and glance over the FedEx charges. They mostly seem about right, but a couple definitely did not look right. Once I determined I was over charged on those two, I found 8 more overcharges after going throug...

Are there Settings to Generate an Alert to Warn Buyers of Delayed Shipping upon Making Payment?

I have been getting complaints about the duration a package is being held in transit. I understand that the USPS is struggling due to the pandemic causing the delays but... I sold an item on 7/12, shipped with one-day handling via Media Mail, had an ...

Link FedEx account to eBay

Is there a way to link my FedEx account to eBay?I am trying to find the eBay account number to get a proof of delivery from Fedex and it says it needs the Payers account no. - Don't know how to get that - Anyone know how? while trying to search on co...