@ed-boo-2u wrote:I’ve been selling over 20 years, basically the same merchandise. Over the past 2 months I’ve been hit with 7 label cost adjustments of $11.75 from UPS and FedEx. This is killing my business. My weights and measurements are spot on. No specific reason for the adjustment given. I’ve read the articles on shipping. I cannot get a specific reason for the charges!
I suspect you are getting hit with an extra handling charge @ed-boo-2u . The question is why?
When you view the label charges you have to expand the cost breakdown lower right to see the reason for the charge. Does yours say additional handling?
Go here to view eBay's guide on packing, measuring, and preventing shipping label cost adjustments:
Click the UPS link and see if any of these additional handling scenarios apply to your packages. By the way, these carriers are infamous for saying "too much tape" is a problem as they consider those package to be wrapped in plastic and they tack on the additional handling surcharge.
https://www.ups.com/assets/resources/webcontent/en_US/retail_rates.pdf
See page 126 - additional handling.
Packaging:
- Any article that is not fully encased in a corrugated cardboard shipping container, including tires.
- Any package with an outer shipping container not made of corrugated cardboard, including but not limited to canvas, leather, metal, wood, hard plastic, soft plastic (e.g., plastic bag) or expanded polystyrene foam (e.g., styrofoam).
- Any article that is encased in a soft-sided pack (e.g., poly bags and bubble mailers) that exceeds 18 inches along its longest side or 14 inches along its second-longest side or 6 inches in height.
- Any package with an outer shipping container covered in shrink wrap or stretch wrap.
- Any package bound with metal, plastic or cloth banding, or that has wheels, casters, handles or straps (including packages where the outer surface area is loosely wrapped or where the contents protrude outside the container surface).
- Any cylindrical-like item, including but not limited to barrels, buckets, cans, drums, mailing tubes or pails.
- Any package routed through UPS’s irregular package sortation process, including but not limited to packages 1 inch or less in height.
- Any other package that requires special handling, as determined by UPS in its sole discretion.
@palosrecycler wrote:I've had 4 UPS shipping adjustments in the last 3 weeks. I ALWAYS overestimate all 3 dimensions by 1" (and 2" if it is close to the next size). I ALWAYS add 1 LB for every 10 lbs of package weight after rounding up after weighing so even a 1 lb 1 oz package is 3 lbs when entering the info and I'm at a loss for why I've suddenly gotten all these adjustments. I've had adjustments on the following weights, sizes and the last number is my additional charge:
23 lbs 10x13x6 $2.42
26 lbs 22x24x7 $5.03
11 lbs 12x12x5 $1.06
9 lbs 22x6x6 $1.26
Hey @palosrecycler . Go to this page:
https://www.ebay.com/ship/labels/seller-hub
On the labels with adjustments, in the Shipment details / Cost column, click on the service name. On the popup that appears, expand the cost breakdown section highlighted below in green.
That should tell you the reason UPS is claiming for the cost adjustment. If the charges are erroneous you can appeal but, unfortunately, you have to go through eBay CS to do so.
