Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! eBay Standard Envelope, unit cost $15 but 2 purchased for $30 total

I am considering using eBay Standard Envelope for my low cost listings under $20. But what if multiples of the same item are purchased? The unit price is still under $20 but the total amount is over that. Can I still use eBay Standard Envelope?

Resolved! eBay shipping - "surge pricing"?

Many of my items ship by the USPS Priority Mail Flat Rate Medium box. The price is normally $15.19. Twice this month the price has switched to $16. Every time it went to $16, I procrastinated on updating my listings to reflect the new $16 price. Ever...

2x fedex FEE

I’ve been shipping with FedEx for a long time, and I’ve never seen anything like this before. FedEx charged me double, with no explanation. The package weighed 35 pounds, but to be safe, I marked it as 40 pounds. The dimensions I used were the ones e...

"The item you are trying to purchase is not available for purchase in your location."

I have been using eBay to buy lots of vintage swizzle sticks for my home bar for years now, though not nearly as often as before. Yesterday I found a great set (156462225960) but got this error message: "The item you are trying to purchase is not ava...

Cancelling a shipping label

When I cancel/void an eBay shipping label....I guess I've always just trusted that I either...wasn't charged for the label. Or was refunded a few days later.But, I've got a BIG $$ one that I need to cancel.Where and when can this refund be confirmed?

Being charged more shipping

I was charged more than what was already charged on my high shipping cost oversized item. How do i handle this with my buyer? I'm already making less than half of my selling cost. Help! How is this handled?

Paid buyer has requested delayed shipping. How do I not take a hit on my shipping metric?

A paid buyer has requested a three day delayed shipping due to being on vacation. I agreed before I realized that this might affect my shipping on time status. Is there any way to notify eBay about this request so I don't take a hit on my shipping me...

Packages Returning Without Explanation – Need Help! - CN 22 form?

Hi everyone, I'm experiencing an issue with packages being returned to me without explanation, and I'd appreciate some guidance. I'm based in Brazil and my customers are in the United States. The packages seem to be returning as soon as they arrive i...

shipping to alaska

how do i change my shipping method to be able to ship to alaska? right now i have someone that is interested in the item that is for sale and it does not shipped to alaska. need to be able to ship there. Any help in this area?

FedEx incompetence

Recently purchased an item that the seller shipped via FedEx ground. Eventually eBay showed it was delivered, but the item was not at my property. I checked on FedEx website and they had a photo of it on a porch that is not mine. Went though the webs...

Item not received request - tracking shows delivered

It's been a while since I had one of these. When tracking (eBay Standard Envelope) shows delivered, but the buyer reported it didn't arrive, should I refund and hope pip-claim will refund me? Or do I let eBay resolve it? Tracking says it was delivere...

My goods stuck at depature

For almost a 2 weeks the goods I ordered is stuck at "departure to destination country" or so . Hope eBay fixes it

eBay Cost of Shipping Labels

Did eBay remove the discounted Labels? I use to get discounted USPS Standard Ground labels. Now it is full price.

Poll: Are shipping rate tables helpful?

Fellow sellers, I recently saw this area of the site that let's us put a more "accurate" door-to-door Delivery Date to our customers. Is this something any of you use regulary, are planning to or have used and what are the general Pros/Cons to put it...

I used USPS Package pickup with a FedEx labelled box and now I don't know where it is

on Sep 21, I used USPS Package pickup on a pair of shoes that had a FedEx label and the address of my house was a different one on the label. They picked it up but I never got any updates on the package. the tracking number says it's still in 93635 w...