Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS Shipping Costs

I listed an item this morning and the Ground Advantage rate for 4 oz started at $3.79 like normal. Then I went to list another item and the Ground Advantage rate for 4 oz started at $5.40. Why would it go up so drastically? I logged out and logged ba...

Is ebay inflating shipping costs?

Is ebay inflating shipping costs? I received the following message from a potential buyer yesterday: “I’d love to get these and accept your offer. Shipping is showing $24 which seems pretty high and nearly doubles the price. Are you able to correct t...

cannot change shipping on active listing from buyer pays to free shipping it looks like it changed

I have tried many times to change shipping on active listing from buyer pays to free shipping; I have tried everything in the help files, it looks like it changed on listing when I follow the steps, but when I go back to the listing on my ebay active...

Find me the person that recently sold a two thousand and eleven A5 motor to someone in SpokaneWashi.

Please help a mom find the person that sold a 2011 A5 engine To someone in spokane washington

Resolved! eBay Standard Envelope, unit cost $15 but 2 purchased for $30 total

I am considering using eBay Standard Envelope for my low cost listings under $20. But what if multiples of the same item are purchased? The unit price is still under $20 but the total amount is over that. Can I still use eBay Standard Envelope?

Resolved! eBay shipping - "surge pricing"?

Many of my items ship by the USPS Priority Mail Flat Rate Medium box. The price is normally $15.19. Twice this month the price has switched to $16. Every time it went to $16, I procrastinated on updating my listings to reflect the new $16 price. Ever...

2x fedex FEE

I’ve been shipping with FedEx for a long time, and I’ve never seen anything like this before. FedEx charged me double, with no explanation. The package weighed 35 pounds, but to be safe, I marked it as 40 pounds. The dimensions I used were the ones e...

"The item you are trying to purchase is not available for purchase in your location."

I have been using eBay to buy lots of vintage swizzle sticks for my home bar for years now, though not nearly as often as before. Yesterday I found a great set (156462225960) but got this error message: "The item you are trying to purchase is not ava...

Cancelling a shipping label

When I cancel/void an eBay shipping label....I guess I've always just trusted that I either...wasn't charged for the label. Or was refunded a few days later.But, I've got a BIG $$ one that I need to cancel.Where and when can this refund be confirmed?

Being charged more shipping

I was charged more than what was already charged on my high shipping cost oversized item. How do i handle this with my buyer? I'm already making less than half of my selling cost. Help! How is this handled?

Paid buyer has requested delayed shipping. How do I not take a hit on my shipping metric?

A paid buyer has requested a three day delayed shipping due to being on vacation. I agreed before I realized that this might affect my shipping on time status. Is there any way to notify eBay about this request so I don't take a hit on my shipping me...

Packages Returning Without Explanation – Need Help! - CN 22 form?

Hi everyone, I'm experiencing an issue with packages being returned to me without explanation, and I'd appreciate some guidance. I'm based in Brazil and my customers are in the United States. The packages seem to be returning as soon as they arrive i...

shipping to alaska

how do i change my shipping method to be able to ship to alaska? right now i have someone that is interested in the item that is for sale and it does not shipped to alaska. need to be able to ship there. Any help in this area?

FedEx incompetence

Recently purchased an item that the seller shipped via FedEx ground. Eventually eBay showed it was delivered, but the item was not at my property. I checked on FedEx website and they had a photo of it on a porch that is not mine. Went though the webs...

Item not received request - tracking shows delivered

It's been a while since I had one of these. When tracking (eBay Standard Envelope) shows delivered, but the buyer reported it didn't arrive, should I refund and hope pip-claim will refund me? Or do I let eBay resolve it? Tracking says it was delivere...