Shipping RUSSIA to DENMARK

[grindersle-0]

Hello all. So I got a package shipped from Russia and assumed that the seller would just put my address correctly on the package, but now I see that it has landed in JFK Airport, which is not ideal from Russia to DK. I do not understand, and when I track the package on 17track now, it says that the delivery carrier is USPS.. What can I do to fix this?

[santamonicajeweler]

Contact eBay, fast. Have the rep put a note on transaction 

Have you messaged the Seller? 

[grindersle-0]

Thanks for answer!

So how do I do that? What is rep? I have contacted eBay and got this answer. Also, I have messaged seller.

 

[santamonicajeweler]

Good, you've already contacted eBay by chat. Rep(eBay representative) knows your problem. You should have asked for rep to place a note on this transaction. Hope, they did but if you wouldn't ask, they don't 

Any news from Seller yet? If they haven't message you back, it means something is wrong. But not to worry, you're covered under eBay Money Back Guarantee program 

Follow the tracking as rep told you so, once delivered, contact eBay in the same way and show them the delivery to a wrong address. They'll help you to file a claim under; Item Not Received. You'll get a refund in 48 hours if funds are available in Seller's account.  If there is not enough money in Seller's account, you'll be refunded but it will take one week to ten days. eBay refunds you and they will go after Seller to collect 

Delivery might be a bit late due to Christmas. So you need to be patient. You'll get an eMail of Delivery Notification 

Again, don't worry. You're doing everything correct

[beautifulbeauty2012]

USPS can also act weird and route packages via different countries (even domestic packages can travel internationally). Also, it can be the seller who added wrong tracking to your transaction (by mistake or intentionally - I think it is the former)