Shipping Charge

[nitmorro]

On order # 06-13643-73981, I received a letter from you stating Fed Ex adjusted the weight to 30 lbs. This was a tray. We reported 3 lbs. Fed Ex says it weighs 3.5 pounds. Ebay is charging me an additional $16.56. this adjustment cannot be correct because Fed Ex is showing 3.5 lbs, not 30. Please adjust the billable rate to 3.5 lbs, not 30.

[dhbookds]

What were the dimensions?  That could change the billable rate..........

[jonathanbrightlight]

@dhbookds asked a good question, but I also want to clarify that when you post here, you are not addressing eBay, you are talking to a group of your peers, other eBay sellers and buyers.  We can offer advice, but we have no ability to make any changes.

[mam98031]

We aren't Ebay here.  Just a bunch of buyers and sellers that try to help others when we can.  

You have received good advice so far.  This usually happens when the details entered by the seller are not quite correct.

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On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home