11-10-2019 09:35 AM
Hello reader,
I've never had an issue like this in the past before however, this is a major issue that I need to be helped solved or what can I do. I had shipped two packages costing $400 each when I had packaged the package I had double wrapped each packing making sure the product won't get damaged during transit. The package had gotten sent back to me for weighing too much, now this is where I messed up. I had the shipping postage (the one that I first used) already saved on my computer so I reprinted the postage and I just put a fresh one on the package. It's the exact same post now on eBay it shows that it was delivered but when you search up the tracking number it still says delivered but at my address when it was sent back to me. How do I get this updated so I can get my funds released? Has anyone ever done this rookie mistake in the past? Like on eBay when I click on order details it sys delivered but on the tracking for USPS, it says delivered at my house. Someone help me, please.
11-10-2019 10:20 AM
11-10-2019 10:22 AM - edited 11-10-2019 10:25 AM
Not sure if this'll work with the ways things are currently for you: On PayPal, add the tracking number if you haven't already done so to the payment. This sends buyer a PayPal order/shipping update regardless of the status and then ask the buyer to "confirm receipt" on their end of the transaction through their PayPal account to release the funds.
And you use the same postage label when you re-shipped? Did you ask the PO if that was OK to do?
11-10-2019 10:38 AM - edited 11-10-2019 10:41 AM
@zayresells wrote:Hello reader,
... I had the shipping postage (the one that I first used) already saved on my computer so I reprinted the postage and I just put a fresh one on the package. ...
Do you mean that you reprinted the original shipping label, and stuck the reprinted label on the package, and shipped it with that? I don't know why you would have done that. Basically, you cheated the post office. You can't reuse a label that has already been scanned into the post office system.
There's no way to know what is going to happen to the package. It might get rejected by the post office at some point, if a worker notices the discrepancy in the tracking number. It might get delivered anyway. But, there's a good chance that it won't get scanned, or if it does that the scans will be rejected (as errors) because the tracking # already has a delivery scan on it. So the chances are that even if your buyer receives it, there will never be a delivery scan to the buyer's location.
There's no way to "reset" the tracking number, so that it will show normal scans again.
If it just continues to show that the package was returned to the seller, then if the buyer says they didn't receive it, you will have to refund them. If they don't start a case, then your funds will be released after 21 days.
I once received two packages, a couple of days apart, with duplicate shipping labels on them. Slightly different situation, the seller shipped my purchase to me, and the delivery proceeded as normal, with scans in-transit, then out-for-delivery, and then delivered. But, the seller also printed another copy of my label, and by mistake, put the copy of my label onto a package meant for someone else, and shipped it a couple of days after mine.
There was no sign of any scans on the second package, until the day when the first package went out for delivery. After the out-for-delivery scan, there was another scan of the tracking number at the sorting station about 35 miles away. Then, the first package was delivered and scanned, and there were no more scans on that tracking number, but a couple of days later, the second package was delivered (without a delivery scan). I saw the identical labels, and realized the seller's mistake (and cooperated with him to get the second package to it's buyer).
So ... the second package going through the system with the same tracking number, only had one scan that showed up in the system, which is why I suspect there's an error-detection algorithm , which prevented anomolous scans on the tracking number (from the second package) from being accepted into the post office system. That's why I suspect that your second label MAY NOT get any scans.
11-11-2019 02:51 AM
You can not reuse postage. Most likely the package will either come back to you again, arrive postage due or get caught in the verification and postage pulled from your account.
As far as the tracking that is on the package now I think the only thing you can do is take it to your Postmaster and tell them what you did and see if they can find it in the internal system.
11-11-2019 05:11 AM
Are you saying you wrapped two packages together to ship? If a package was returned due to wrong postage because the weight was wrong, how would you think printing the same label again would change things? I'm having trouble with the story.