Sendle

[1076johnw]

Sendle has been the default postage method for local eBay sellers for some time now.

Sellers should be aware that Sendle are not couriers, they are courier brokers who farm out a vast proportion of their parcels to Aramex (formerly known as Fastway). At the moment, I have two separate parcels that are 

“currently being processed at a sortation facility” by Aramex for the seventh day in a row.

Aramex are not so much couriers as an invitation to grief.  Here is their feedback .

https://www.productreview.com.au/listings/aramex-courier

94% of the 1,446 reviewers rated them one star out of five (and many of those lamented the lack of a zero star option) Pretty impressive, huh?

And if you’re wondering how they went in their previous incarnation as Fastway Couriers, well here you go:

https://www.productreview.com.au/listings/fastway

93% of the 7,929 reviewers rated them one star.

So, my question to sellers is, do you care enough about your buyers to refrain from using Sendle or is it a case of  hey, they'll pick up my parcel and they’re cheap – who cares?

For my part, as a seller, I'll use Australia Post every time - they're not perfect by any means but still a whole lot less likely to result in complaints from buyers over postage time. As a buyer, I'll be checking the seller's postage details to make sure they're using Australia Post and not Sendle or Aramex.

[pjcdn2005]

You might get more comments if you post this on the Australian discussion board rather than here on the US board.  There are a couple of Australians who post here but the majority are in the US.

[downunder-61]

Sendle is not the default on sellers in AUstralia, they would have had to manually choose Sendle as they are not a shipper but a broker.

If you see Sendle listed, before you buy contact the seller and ask if they can use Star Track (larger items) or AU Post.

[varebelrose]

"Sendle has been the default postage method for local eBay sellers for some time now."

Thats odd, I have been selling here since the 1990s and have never heard of "sendle".

[ricks_pub]

"Sendle" can be integrated with an eBay seller account after opening an account with Sendle. I compared the shipping charge for a set of DVDs that weigh less than 15 ounces; USPS via eBay charges $5.49 while Sendle charges $5.15. [East Coast to West Coast, USA] So, the key question is more about service than it is about cost. How much time would I want to risk trying to resolve a transport or delivery issue with Sendle to save 34 cents? Not that USPS is a cake-walk but we all know what to reasonably expect - and what not to expect - with USPS as the carrier. USPS lost 3 of my 6,000 packages. The insurance carrier promptly paid after the 30-day grace period expired.