eBay

aygee! · ‎03-03-2021

I received an item that was defective and not as described and after a very poor response from the seller initiated a Return through eBay.
I Printed out the postage label supplied by eBay and dropped off the package at the PO and it’s made its way all the way back to me with red crayon scrawl all over the address and a biro comment stating refused delivery.

There is also a Royal Mail label attached with tick boxes ticked for addressee gone away and address incomplete.

What happens now?

I’ve seen a previous similar issue posted a few years ago that suggests there should be a button to escalate to eBay, but that button no longer appears to exist.

divwido · ‎03-03-2021

You write all that down in your dispute and add pictures of those labels. Hopefully, eBay will then refund you.

Then leave feedback. Calm factual feedback. No screaming or name calling. Leave something that will not get removed but be honest.

Good Moms let you lick the Beaters.

Great Moms turn them off first.

bigdeals.etc · ‎03-03-2021

@divwido wrote:
You write all that down in your dispute and add pictures of those labels. Hopefully, eBay will then refund you.

Then leave feedback. Calm factual feedback. No screaming or name calling. Leave something that will not get removed but be honest.

You can scream all you want when you leave a feedback. It won't matter since sounds don't get uploaded 🙂

aygee! · ‎03-03-2021

But there is no option to escalate on that return?

The only option I have is contact seller or cancel return.

lamber9347 · ‎03-03-2021

@aygee! Returns are all handled by bots. There is no one who reviews each individual return. So everything is done automatically. You were required to ship your item back using the return label, which has tracking on it. Once you shipped your item the tracking would have automatically uploaded onto the return case. You should have seen that it said, your item is on it's way back to the seller.

Refusing an item, whether it's the buyer or seller, counts as delivered by eBay. Just like a buyer cannot refuse a package then claim they never received it, a seller cannot refuse a return then claim it wasn't returned. All this is verified by the tracking, that is the key to a return. So you shouldn't need to escalate anything as the tracking will show it was refused by the seller. It may take time but the case will end up closing in your benefit as you did what you were supposed to do.

The seller messed up by refusing delivery. Perhaps they think that will help them, perhaps they are new or just stubborn and uninformed on the current policies. Not your problem. You just do what you are required to do and keep records of everything. Make sure you photograph the outside of the returned box. I wouldn't even open it again until this is resolved. Best of luck to you....

mama_583368 · ‎03-03-2021

@aygee! wrote:
@divwido wrote:
You write all that down in your dispute and add pictures of those labels. Hopefully, eBay will then refund you.
But there is no option to escalate on that return?
The only option I have is contact seller or cancel return.

It seems they don't know how eBay returns work: Once eBay is focused on watching the return tracking number, if it's refused and not delivered, there's no place to "You write all that down in your dispute and add pictures of those labels."

And there's no option @aygee! to escalate. Instead, send a private message with your 1. name, 2. email, and 3. postal code to eBay here and ask eBay to review your return tracking number.

eBay will see that it was refused then "step in and require that refund" meaning eBay will force a refund with no return (again) needed: Bin, keep, or donate it.