cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

SHIPPING

 I printed my label THEN realized I had used the wrong weight and dimensions.  Can I correct this?

Message 1 of 5
latest reply
4 REPLIES 4

Re: SHIPPING

The answers below are applicable for the Postal Service. For FedEx and UPS, you would need to void and reprint.

A) If the weight is more than a pound, go to the Label Management screen and void the label.
https://www.ebay.com/ship/lmng/redirectLabelManagement
Go to your Sold Item screen and print a new label.
https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS

 

B) If the dimensions are less than 12x12x12=1728 cubic inches or 1 cubic foot, AND the weight is less than a pound. This would be a 1st Class Package and you could apply a few stamps to make up the difference. The dimensions don't need to be changed.

Message 2 of 5
latest reply

Re: SHIPPING

It is not possible to change those after the label has been purchased.

 

You need to purchase a new label it IF the changes would affect postage cost.  If the dimensions of a Priority Mail package are under one cubic foot, then the postage isn't affected. Likewise, if the weight is in the same one-pound range then the price is the same, such as 2 pounds 1 ounce vs 2 pounds 14 ounces both ship at the 3-pound rate. 

 

If the label was for USPS postage then you can void it up to 5 days after purchase.  You don't need to void labels for UPS and FedEx because they are charged to your account when they are scanned into the carrier's system.

 

 https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=LabelManagement

Message 3 of 5
latest reply

Re: SHIPPING

Just go to your labels page, void the label and make another. Be sure the tracking number updates properly. It most likely won't. 

Message 4 of 5
latest reply

Re: SHIPPING

You are no longer are supposed to have to worry about this. If under or over weight USPS is supposed to catch this when you mail and charge it or refund accordingly to your ebay account. Same goes for the dimensions. Does it happen? Yes. Every single time? Doesn't seem like it.

So only unless I paid too much do I remake the label and void the 1st one. I do get refunds and I do get charged here and there. Its usually only $1-2 either way. 

Message 5 of 5
latest reply