Ruined return

[better-buy-batteries]

So I shipped the buyer the wrong item. They ordered 2 packs of energizer batteries and I sent them 2 packs of Duracell batteries. Buyer demanded return so I accepted. Buyer returned items opened and they look like they were ran over by a tank. (The shipping BOX is not damaged) must I refund this buyer in full?

[simba6]

Sorry to say, yes.   Return fraud is a growing problem in all forms of sales. Add some to all your prices to cover that kind of loss.  You can report the buyer. If they get a lot of such reports ebay might remove them from the money back program.

[bigdeals.etc]

Yes, please report the buyer.

[better-buy-batteries]

Since the item is damaged am I able to take the maximum of 50% off the total refund?

[emerald_door]

If that's an option for this transaction, you can go ahead and do it.  Of course, the buyer can appeal to eBay.  

[aproudparent2010]

You can only do that if you offer free returns....otherwise you have to give them every single penny back they paid.

[aproudparent2010]

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@better-buy-batteries wrote:
Since the item is damaged am I able to take the maximum of 50% off the total refund?

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NOPE, that is only available if you offer free returns. Since you have no returns on your listings you have to give them back a full refund.

[emerald_door]

It's also available as an option for TRS who offer 30 day returns.  I haven't checked the OP's listings to see if that would apply.  

[aproudparent2010]

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@emerald_door wrote:

It's also available as an option for TRS who offer 30 day returns.  I haven't checked the OP's listings to see if that would apply.  

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As previously stated they have a No Returns policy on their listings.

[emerald_door]

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@aproudparent2010 wrote:

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@emerald_door wrote:

It's also available as an option for TRS who offer 30 day returns.  I haven't checked the OP's listings to see if that would apply.  

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As previously stated they have a No Returns policy on their listings.

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As previously stated, it is not true that the option is "only available if you offer free returns."  This information might be useful to someone else.  

[better-buy-batteries]

So I can take 50% off?

[pjcdn2005]

No you can't. As emerald stated in post 8 it is also available to TRS sellers who offer 30 day returns. Your no return listing disqualifies you.

[johnrj1226]

The OP  admitted to shipping an item not as described i.e. shipped wrong brand of battery.  IMO the OP is not entitled to any reduction in refund amount.

But I am not the eBay judge and  jury.

[aproudparent2010]

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@johnrj1226 wrote:

The OP  admitted to shipping an item not as described i.e. shipped wrong brand of battery.  IMO the OP is not entitled to any reduction in refund amount.

But I am not the eBay judge and  jury.

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I agree....give them every single cent back that they paid.