Has everyone noticed how many threads are open on buyers opening claims of damage and then not required to prove ANYTHING? How ebay is just advising them to open a claim and then advising the seller to just refund? This is encouraging many buyers to do just that. Open a damage claim, or just send a message staing damage, and then get a free item?
This needs to be looked into. A buyer should have to click on a popup of acknowledgement that they will cooperate in any claim information needed for the seller's claim before they are entitled to a dime, and then ebay should be putting that case on hold if the buyer will not supply that info within the 3 days that they give the parties involved. A simple escalation by the buyer gives the seller an unresolved strike and the buyer a free item in most cases.
Then ebay tells the seller that they need written proof of the claim being denied, but tells the buyer they get their item for free, regardless. Just not right. Ebay keeps mentioning secret coverage, but without letting it be known that a buyer IS responsible to cooperate with a claim and doesn't just get a free item, they are just breeding MORE scammers. Is ebay really so desperate that this is the type of buyer you want? MORE scammers? Point somewhere besides your own feet. Take the bull by the horns, be proactive to curb this growing scam. Ebay needs to do the right thing here.
