Shipping

Forum Posts

Sorted by:

Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Buyer wants to exchange size, eBay won't let them through retuns.

I sold a ring to a buyer and it doesn't fit they want a bigger size. So I told her to start a return on eBay and I will exchange it. She tried and it said she had to do the return through Paypal since she paid through Paypal. Doesn't everybody pay th...

Resolved! Missing package

I have a weird situation I shipped an item to a buyer over the Holidays - tracking shows it was delivered on December 28th. However it turns out the buyer was on vacation and had a vacation hold - which when you have this it does show delivered as th...

Resolved! Printer Issues Cannot Print Labels

My printer just stopped working and I found out it is not compatible to my new upgrade Windows 10 PC.How can I get my labels until I can get a new printer? Any suggestions for the best way for me to get my labels? I am a seller and can I go the route...

Buyer used reshipper, item damaged, wants full refund?

Total noob here ... I've only sold a few things on eBay, and never had a return before. I recently sold a decorative object to a buyer for a fair amount of money. I immediately packed and sent it off using the paypal address and shipping label. Track...

Problem with shipping

Hi I have a problem that the seller said that my adress is incorrect but if I look in my settings it are the correct settings have anybody a answer Sorry for my bad english

Resolved! Scam? Received wrong item and seller won't give me a new tracking number.

So when I received my item it was incorrect. Contacted seller and they said it was on the way. When asked for the tracking number they said that they can't give that to me over our conversation but only through my personal email. Sounds fishy to me s...

Returning a jewelry item to the UK

I bought a ring form ebay UK. It was shipped here but in lieu of the description (I paid $2200), it was a glass sapphire. I am trying to return (the seller had a 14 day return no questions). HOWEVER now on top of a 30% re-stocking fee, I cannot find ...

Shipping charges

I purchased an item and paid for it ~ got the package but there was postage due of a little under $10 as they shipped Media mail and the package was not media (the post office even opened the package) The seller says they will refund the money but no...

Buyer opened returned on DELIVERED item they say never arrived. How do I handle this?

I recently sold as item and shipped it USPS First Class with tracking. The tracking number says it was delivered today but the buyer has opened a return saying it was not delivered. They've opened the return under "item damaged or missing parts". If ...

Partial refund and returned scams

So I'm in a bit of a bind. I was selling a sweater, brand new still sealed in its bag. Buyer gets the package than sent me a picture of the bag open and wanted a partial refund. I knew right away he was trying to scam me because the only way that bag...

Resolved! Just need to vent

I paid $10 in return shipping because a buyer returned an item as defective. When I received the product, I was able to immediately disprove her claim and even though I know I shouldn't have, I messaged her saying that the product works fine and what...

Buyer wants a big discount or to return an used and damaged item that it is not the same

Hi.I recently sold a New item in perfect condition.Now the buyer is claiming that it is used and damaged and wants a big discount or return for a refund.He sent me the pictures and I just found out that is not the same by the number in the packaging....

Resolved! Website address printing at bottom of eBay labels...

I have printed a lot of labels on eBay in the past and have not encountered a problem but I haven't sold anything for a while due to health reasons. I'm now back to selling again and now when I print a USPS label the website address is printing at th...

Resolved! Item with two tracking numbers

Hey, I recently sold an item and the package has two tracking numbers. I had sent the package through USPS and had to pay a little more for a bigger priorty mail box so the postal worker told me they added a second tracking number on the box. The rec...

bad experience with a return.

I'm not going to bad mouth any particular seller here. They know who they are. Just thought I chime in here. I've read discussion where sellers on this site are claiming that it's not their fault that shipping information is misleading. According to ...