Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping Time Frame?

I know it's been asked a million times before, but some answers are old. Is there no time frame at all when an item that is paid for needs to be shipped?

Return -defective because of color

My second return request from sellers selling from same catogory She claimed defective - reason clor looks different from selling website.I got it from the retailer, so I ask her what selling website she was refering to, yet to hear back from her. So...

Resolved! USPS shipping expenses - Please advise

Hi, I need to mail a box from Ashburn, VA (zip code: 20146) to Fairbanks, Alaska (zip code: 99709). Its weight is 18 lbs and the box dimensions are 23" x 12" x 10". I went to USPS website to estimate the shipping cost and the minimum I found was arou...

Resolved! Seller sent an empty box

What more can I do? I purchased a ring . Today , I received the package by USPO. I opened the package (it was fully sealed with no evidence of tampering) , and opened the box, only to find it empty. This must be a scam. I notified PayPal and they tol...

Shipping Discount for Sellers

As a seller, I've noticed that sometimes I get a discount on shipping and sometimes I don't. I thought this had to do with whether or not the buyer used Buy It Now, but I didn't get any type of discount at an auction that just ended. This shipping is...

What to do when you schedule a usps pickup, but unable to get the package out due to some reason?

Reasons being buyer changed mind, your printer ran out of ink etc. I know scheduled pickups can be submitted and edited up until 2am, but what if the above reasons occur and you cannot fullfill it after that time limit? Its not something that occurs ...

Already 12 day past. But everytime i check where my item is its stuck on jan 27 2018

Hi. Im having problems with my mail. Its been 12 days and its stuck on transit of destination jan 27 2018. Before its says expected day to arrive is jan 27 2018 but when it past that day it nver updated. Its already feb 9 2018. Wat should i do. Ibeen...

Returns

Just a heads up to sellers. Ebay now allows buyers to return items because it "Doesn't match description or photos". This reason automatically opens a case. I had this happen, and in reality, the buyer probably just didn't like the item. But, in choo...

Refund of money

Hello, buy and pay for an item and then the order was canceled by the seller, I sent you emails but you do not intend to return my money. What I can do??

Resolved! Shipping to Canada

What is the most inexpensive way, within the eBay system, to ship a small 2 oz. package to Ottawa, Canada?We have never shipped outside the US.Thanks for advise....

And Today's Stupid Award Goes to...

We sold a GPS unit. Listed it as "Parts/Not Working because all attempts to activate it have met with failure. " This morning we received a Return Request. The buyer wants to return it because it doesn't work and he can't activate it... Hmmm...

Buyer started a return when he didnt want a refund—how to end?

I accidentally swapped mailing labels on two sold items-- I have recovered both items, have the one to its rightdul buyer, and now need to send the 2nd to ITS rightful buyer. Both contacted me, and we figured out what had happened. My dumb mistake, t...

Time for a sliding scale for FVF on shipping charges???

I can slap something in a flat rate envelope...takes a minute and ebay gets 50 cents...I can deal with it.BUT...say I spend 30 minutes packing an awkard 75 pound carton, and they get $7...and obviously more as the weight increases...why???Either one ...

Item stuck in transit UPS

This is my item transcationstuck from 26 febIn Transit to Next FacilityFeb-26-2018, 00:00 AMIn Transit to Next FacilityFeb-25-2018, 00:00 AMIn Transit to Next FacilityFeb-24-2018, 00:00 AMDeparted USPS Regional FacilityFeb-23-2018, 08:05 AM, JAMAICA ...

USPS Denies My Insurance Claim, Appeal and Second Appeal... any recourse?

I have a legitimate claim that USPS has denied 3X... I've sent all the photos, info, etc. . It's so frustrating. And I don't get a reason why the claim is denied... it's just denied. Does anyone know of a recourse? Back story -- I sent three boxes of...