Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

This seller is a scammer and he won't respond now, help

Hi, I bought some android box tv from the seller antiquechina2009 I've already paid and everything, but the item has never came and he told me that I need to wait two more weeks because it stucked on some border etc. After that he told that he'll sen...

Returning item not as sold

I have a very difficul buyer, posting false message who in the first palce made mistake to buy the shoes.Since ebay always does favor to buyers even though ebay is nothing without sellers (!!!) she returned the shoes to have both ways shipping at my ...

handling returns from buyers`

I have no problem accepting returns and issuing refunds if item arrives back to me in same condition as when I sold it...... even when buyer simply changed their mind.... What I do have a problem with is EBAY holding funds for the item purchased as s...

How to send a wristwatch by EMS from Japan

Hello everyone!Recently I sold two watches combined in a listing, but when I checked the current legislation it says that I can't ship items with lithium batteries inside... But I see a bunch of other eBay sellers, selling the same watches and willin...

International Changed Mind Return

I sold an item to a buyer in Canada, he opened a return stating he changed his mind. I accepted the return, but now the dialog option is gone, so I need to manage all messages through the regular messaging system.At the top of the return status page ...

paid return shipping for a defective $10 item

I bought a 120GB hard drive for $10 and free shipping. The condition was listed as used and no defects were noted in the description. Upon arrival, I was able to load and boot an operating system but a hard drive test revealed 7 bad sectors on the ha...

Seller listed item as different to jack up price

So I bought a dvd from a seller recently and it was marketed as being a different, more expensive edition than it really was, and basically I think this was for justification for jacking up the price. So the price trends make it seem like a good deal...

USPS insurance claim

I recently got a message from a buyer whom bought a item from me. I shipped the item as I described it would be shipped and today he recieved the item when it was supposed to arrive on the 23rd of this month. Now he's asking to the send him the infor...

INR Feedback

So here is one that surprised me! I had a buyer from AU who purchased an item back on 1/1. I shipped (and got an acceptance scan) on 1/2. The package was horribly misrouted by the USPS and it didn't arrive unti today 1/29 which is about 5-7 days (not...

USPS Delivered to Wrong Address

Hi, All - I purchased an item on eBay back on 1/19/18. The item never showed up. USPS admits that they delivered my package to the wrong address, and they have even provided me with paperwork to corroborate this. They have been 'unable' to recover th...

Resolved! Shipping Internationally on January 21, 2018

I was upset on January 21, 2018. I tried many (many) times to print the labels to mail internationally. I called eBay and was put on hold for 45 minutes and hung up. I tried again and was put on hold for 40 minutes and I gave up. I knew because of po...

Resolved! Beware of Ebay's Shipping Program and its addition to the 20K Tax Limit

This year I decided to enter the Ebay shipping program after 10 years of going to the post office. It was very convenient to generate labels at home, receive free and immediate tracking and even receive a discount. BUT... I have also for the first ti...

Resolved! Return issues with seller.

I purchased a vintage purse & it was listed as best offer that seller accepted. They stated it was missing the shoulder strap. No problem I had a replacement. I buy & rehab vintage bags and resell. They also stated it was Excellent but needed TLC. I ...

Resolved! What rights are there when an item BOTH arrived late AND doesn't match the seller's description?

Hi,I recently had an odd encounter with eBays resolution centre. I had ordered a 15Watt LED remote controlled light bulb which arrived 2 weeks late but, a few days before the arrival, I had opened up a 'Item has not arrived' request from the seller. ...

I dropped my package off at USPS 3 days ago, tracking still says pre-shipment. What do I do?!

Basically my title says everything. I purchased a label for my buyer of my GTX 1070 Graphics Card, fully insured it and secured the label on to a box. Dropped it off at USPS in the morning, and the tracking has still not been updated, it was Priority...