Returning an item, seller sent return label with not enough postage...

[gr8ebaedeals100pozfeedback]

Returning an item, seller sent return label with not enough postage. I'm using the same box but PO says it's Priority Mail box so I can't use that box. Also, item is more than 2lbs so the 1st class postage seller sent won't work as package over 2lbs can't be 1st class. What should I do?

[adsta22]

Return labels should be good for items up to 70lbs

[sam9876]

Yep, First Class Return labels are good for packages up to 70 pounds and can be put on any box, including Priority. 

[aproudparent2010]

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@gr8ebaedeals100pozfeedback wrote:

Returning an item, seller sent return label with not enough postage. I'm using the same box but PO says it's Priority Mail box so I can't use that box. Also, item is more than 2lbs so the 1st class postage seller sent won't work as package over 2lbs can't be 1st class. What should I do?

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Return labels issued through eBay are good up to 70 pounds and can be put on a Priority box.


Your post office seems to not realize this........

[robot-hands]

Stick the label on and drop it in a Blue Mail Box.

Clap hands like a Blackjack dealer walking away from the table.

Never think about it again.

[threestringbeantrees]

Why do I keep seeing the comment that First Class Package Return Service is good up to 70 lbs?  When I go to the USPS site, this is what I find:

First-Class Package Return Service-Commercial

First-Class Package Return® Service is a smarter way for high-volume shippers to quickly receive lightweight (under 1 lb) documents or merchandise. Insurance up to $5,000 against loss and damage is available for an additional fee.

Says under 1 lb.  

[orangehound]

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@gr8ebaedeals100pozfeedback wrote:

Returning an item, seller sent return label with not enough postage. I'm using the same box but PO says it's Priority Mail box so I can't use that box. Also, item is more than 2lbs so the 1st class postage seller sent won't work as package over 2lbs can't be 1st class. What should I do?

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First, I believe the USPS clerk is correct.  The USPS has two return services:  First Class and Priority Mail.  These are flat rate priced based on the average amount that the USPS actually processes for each of the two services.  So, the First Class return label will be cheaper than the Priority Mail return label.

eBay issues a return label based on whatever class the original shipment went out in.  I'm guessing that your seller misused a First Class postage label on a Priority Mail shipment.

What can you do?   Here are three ideas:

1. As suggested above, dump it in a package bin and move on, letting eBay and the seller work out postage issues ... this is what I would do.
2. If you insist on a receipt for the package, keep submitting it to different clerks at different post offices until one accepts it.   Maybe put it in a plain box if the Priority Mail box is causing a problem.
3. Contact eBay and let them know that you need a Priority Mail return service label rather than a First Class return label ... I can't recall how much frustration and hassle this is, because Customer Service probably can't do anything about it ... they might lie to you ... they might tell you to contact the seller and force the seller to issue you a return label outside of the eBay system (which won't happen, probably) ... I've seen buyer's go this route but I'm unclear about how much success, if any, they've had.

[kh-vince]

Hi everyone,

Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here.

Thanks.