Returning an item after 1 year + fraud ???

[romanianblouse2015]

A buyer contacted me on ebay with this message : 

" 

Hi,mine
I have bought from you before.
I want to buy this blouse for my sister, but I need delivery by June 15.
Is that possible if I buy it as soon as I hear from you.
Thanks.
C " 

Nothing suspicious for me . Even if new on ebay I'm in business of many years and I am used to have repeating customers due to the quality of my products .I am the producer of my handmade blouses .

So she  bought from my ebay store  a blouse on 28 May . I mailed it on 06 june ( I was on a trip out of my country in that time frame and she knew that I am able to ship only on 6 June ) . She received the blouse  on 22 June . The track-trace is   CO986573113RO  and it is trackable on www.usps . One mention I want to do is that immediately after I provided to her the track-trace she wrote to me very often complaining of the fact that the parcel is not trackable . I'll copy paste one of her message for a better understanding : . 

"Hi , There is no indication from the tracking that this package even moved beyond their receiving the shipping information. Is there any way to tell if it was shipped? Sorry, I guess I am just anxious about receiving the lovely blouse for my sister. I have the exact same blouse and love it. My sister wanted to buy mine from me, but I said no 🙂 " 

In one of her previous messages she sent to me a photo with the blouse she is claiming  to have from me . It is not a big photo and I can say looking at it that it is a Romanian blouse ,the main pattern is similar with the second blouse she bought from my ebay store  but this pattern is produced by all of the Romanian producers including me . The second blouse is the blouse bought from my ebay store on 28 May . But this second blouse have the secondary embroidery different of the blouse she is claiming to purchased from me last year . I"ll attach photos with both blouses  . The blouse bought from my store on 28 May is the blouse displayed on a mannequin . If you look closely at the lace motifs you will see the difference in between the blouses  . 

So she received her blouse on 22 June . Very happy with it , no feedback left . On 23 july I received the following message from her : 

"

Hi,
I just washed the blouse I bought from you for the first time, and the red is bleeding through to the white part of the blouse. It turned the white pink. I washed it in cold water and woolite by hand. I don't know what to do, but this is not acceptable to me that this should happen.I paid a lot of money for the blouse, and I feel I should get some kind of refund. 
Thank you.
C "

So she washed 2 days ago for the first time a blouse that she bought from me last year . WOW !  But I took it very seriously her complaint because this mean that my business is a joke , not a business . In fact I sold hundreds of blouses with no return in 10 years . No complaint about quality or the worst scenario for a producer like me  : bleeding of the embroidery  . I have an worker who is paid only to wash the thread before to use in hand embroidery and also I wash myself each blouse  which I list and sell .  I told to her that if a blouse bleed , it will start to bleed even in closet because of the humidity in the air . She wrote to me : 

"The blouse was fine in the closet. It did not bleed in the closet. It only bled when I washed it yesterday. The red ran all over the floor and the tub where I hung it to dry. It is not that bad on the blouse, but there is still pink on it. Can I exchange it for another blouse instead of a refund? I am hoping my sister doesn't have the same problem with her blouse. Let me know if I can exchange it for another one in a size Medium? I am so sorry this is so upsetting for you. Thanks.I will send the blouse back today.  "

I asked her to tell to her sister ( who received this second blouse ) to wash the blouse she just received from me . Here is her answer : 

" 

  I mentioned it to my sister already. She is living on an island, plus she is lazy. She will send it to the cleaners in about 3 months when she returns to New York, so I can't count on her. I will take a refund when you get it, and then buy another blouse maybe in the blue, although I like the red better. Don't worry, I would rather have a refund sent to my paypal address. Thank you. C. 

??????? WHAT ?? Then I asked her photos with the bleeding blouse , the blouse she claimed that she bought from me last year . Here is her answer : 

" I already sent the blouse back to you . 

  When you do receive the blouse, please refund me the full price plus postage. I think you should pay for the postage, as the blouse is defective, and I just paid for postage to return it. I plan on buying another blouse when I receive the refund but probably in a different color, as you say you do not have it in red. Do you have any idea when you will have a red one? Please let me know that you got this message, and please let me know when you receive the blouse. " .

So she wants a full refund for a blouse claiming she bought from me last year . And have a similar blouse bought from me last month in perfect condition about she doesn't want to wash it or to check it if is defective .  At this point I realized that she is a dishonest woman . So I checked all my PayPal transactions from June 2014 until today and beside the purchase made on 28 June 2017 I had no other transaction with her or any other person with an identical last name  . The blouse claimed that is purchased from me last year was never purchased from me  . And this bleeding old blouse is on the way to Romania , to me , for a full refund  !!!!!!!! 

I need any help possible with this case . Thank you in advance for any advice . I take into consideration including to report her to police for fraud . Sorry for my so long post but because of my English I prefer to quote .her

[tapi-szem]

The second blouse does not look like the first blouse. However, that may not help you with Ebay.

First thing to do is to block this buyer to make sure she does not purchase anything else from you.

When you get the blouse she sent back and it is indeed not the one you sent her, you can report her to Ebay for abusing MBG and returning a different item. You will probably have to refund her though, but I would not give her any more money for shipping (i.e. for returning).

Others will probably chime in with more tips.

[romanianblouse2015]

She doesnt fill a return form . In fact she does't want to return the item delivered on 23 June to her or her sister as she claimed.  She wants to return an item which she says that is bought from me 1 year ago . But she never bought anything else from me beside the blouse bought on 28 May . 

 I do not put too much trust in PayPal as I read ugly stories about their action but I 'll contact any other institution ( attorney , police  and so on ) for fraud . 

I need any help possible . Thank you !!! 

[postingid2017]

IMHO, there would be no refund after one (1) year - nope, no way, no how.  I do not know of or is aware of any retail establishment that will allow a return for a refund especially since it is not in the same condition as it was sent.  I remember Nordstrom's had a ridiculous policy and Costco, but most will not after a year.  What if you do not have an additional identical blouse?  She will do it again if you cave into her request.  

I would block the buyer, inform her that there will no refund whatsoever, and report her for abuse of the MBG.  Her request is crazy and I don't even think PP or her CC company would agree to a refund. 

The above posted is my opinion and mine alone, but no refund.  She (or he) needs to find a retail store and/or another Seller to appease her request.  Wishing you luck!

p.s.  I would also not pay to have it returned either - if she wants it back, she needs to pay for it.  Have a good day!

[matchboxdenmark]

I agree with the other poster.  If you look at the two photos very carefully, these are not the same blouse. At first glance they look the same, but there are subtle differences.  I wouldn't worry though about having to refund, too much time has passed.  

[omegared718]

Tell this "buyer" there will be no refund and to go pound sand. 

[romanianblouse2015]

Not only if she sent an item after 1 year as she claims but I can prove with my PayPal transactions that since 2014 till today I sold to her only the blouse  and this is the blouse bought on May 2017 .

Reading all her message because I have a lot , I can read betwen the lines that she planned this in all details , to change an old used or defective apparel to a seller on ebay .  She mentioned very often that she bought in the past from me . But she mentioned also that she was very happy with the first blouse ( which is on the way to me ) and this is the only reason that she wants to buy another one identical !  

She received the  second blouse on 23 June , more than 30 days ago . 

The first blouse was never purchased from me . Or if was , was prior June 2014 . Because untill June 2014 I checked all my paypal transactions . 

Thank you to all of you for your help !! 

[Anonymous]

I'm afraid that under the circumstances I would try to keep putting her off until she can no longer leave FB.

Dear buyer,

No, I'm sorry the package hasn't arrived yet.

[romanianblouse2015]

Here is the last update with the messages in between me and this woman : 

ME : 

Hello ,
I need a Reference Number / Transaction ID from your PayPal for the purchase you claim that you did with me or my store last year or any other previous year beside the purchase you made on my ebay store on 28 May 2017 . You can find them in your PayPal activity . I need also the date ( day-month -year) of any other purchase you made from me beside the purchase made on 28 May 2017 . These are recorded in your PayPal account .
Thank you 


SHE 

New message from: (733Purple Star)


I have been looking and can't find the Reference Number/Transaction ID. You will know you made this blouse when you receive it. I bought it from you, and I only wore it one time. It is almost exactly like the one I bought for my sister. Again, I am very upset. If you think I am lying to you, I am not. Why didn't you ask for this information prior to my returning the blouse. I don't understand. We had a very good rapport about my sister's blouse, and now I feel I am being accused of not even buying the blouse from you. I wouldn't have bought the blouse for my sister if I hadn't bought the same one from you before. I wouldn't take chances on the blouse, which was very expensive. I am not sure if there is a problem and what that is. 

Hi,
I looked through as best I can, and I am unable to find the Transaction ID. However, I will keep looking. The blouse I returned and the one bought
on 5/28/17 are my only two purchases. It sounds like you don't believe I bought the blouse from you? This is very upsetting for
me if this is true. I bought that blouse from you and did not wear it until last Saturday....I then washed it and it bled.
Thanks.

ME : 

Here we have 2 different cases : 
1 . you never purchased a blouse from me / my store or whatsoever prior / beside the blouse bought on 28 . May 2017 . I checked all my PayPal transactions since 2014 until today . There is no other Pay Pal transaction with your name , mail address or shipping address and I 'll build my case on this PayPal report This Romanian blouse is produced by many other sellers and may be you don't remember from where you bought . But is 100 % sure that you never bought from me and I can prove that . But let's say that you bought from me prior to 28 May 2017 ,as you wrote very often in your messages , I quote you : I bought from you last year ...... " nobody in this world will offer warranty more than 1 year for a clothing . But you never purchased another blouse beside the blouse bought on May 28 2017 . I 'll prove that everywhere is needed with my PayPal report for the last 4 years . 
2. You received the blouse bought from me on 28 May 2017 . The parcel was sent trackable , insured , it is shown delivered on usps website . You checked the blouse because you said that the blouse you received is sent as gift to your sister on a Spanish island . I guess that the blouse is ok as long passed more than 1 month since you received it . You checked it . Your sister checked it in that Spanish island .
But still I want to make you happy and accept returns on the blouse YOU BOUGHT FROM ME , the blouse bought on 28 May 2017 . It must be returned as was sent , not worn , in its original package with a trackable international service . I wait it , no problem .For the full refund . But I wait it soon ! And I accept returns only on the merchandise bought from me , not from other seller in the last decade . 
You sent me a photo with the blouse that you are claiming that you bought from me in the past and I have photos with the blouse that you purchased on 28 May 2017 . They are different .
Thank you

SHE :
I did not send you a photo. I did buy the blouse from you. My sister washed the blouse as I asked her to, and this blouse bled as well.
This blouse was also sent back to you this week, as my sister came home early. I want reimbursement or an exchange. You are changing your mind, and I don't appreciate this at all. You are not telling me the truth as you don't want to believe you sent a damaged blouse to me. I did buy it from you. They are the same exact blouses. You can't sell a damaged blouse. This one is damaged as well, and I have sent it back to you. I want reimbursement on the blouse I bought on May 28, 2017. How could she know it was damaged unless she washed it which she did. She washed it before she wore it, as I asked her to to make sure it didn't bleed.




Now she opened a return request with ebay with the following reason : 
Info from the buyer
Reason
Doesn't work or defective
Comments
I bought this blouse on May 28, 2017. I returned it a few days ago, as it was defective. The blouse was washed and the red embroidery bled onto the white cotton gauze, and it turned pink. I paid almost $200 for a defective blouse. I would like a total refund or an exchange for this blouse. I am very upset, as I paid a lot for this blouse. I just sent it back. Again, I would appreciate a refund or exchange. Thank you very much. 

The item was bought on 28 May and delivered on 23 June . 
USPS Tracking:CO986573113RO 

Any help will be appreciate !!! 
She lies at each message ! 

[romanianblouse2015]

Is here any ebay representative who can take a look at this ??

[ericcanti_0]

You may have to end up refunding the May 28 blouse, since she opened a SNAD return request. But there's no way eBay will require you to refund her for the other blouse, even if you did sell it to her. It's been over a year since it was purchased, regardless of where it was purchased. Here's what I would do:

Mark the one year ago blouse as return to sender, and refund the May 28 blouse when it's returned to you. Then block her seller ID.

[a*river*runs*through*it]

I think you will be getting back the FIRST blouse she bought from somebody else.

Keep EVERY ebay messages she sent you, including the one with the picture that the buyer claims she never sent you. You may need the evidence to prove to ebay that's she's scamming you.

[kcburks]

When did she open the return request? If it's been past 30 days then she loses her eBay money back guarantee I'm pretty sure.

[Anonymous]

She's past eBay's 30 day MBG, you should be able to refuse the refund.  This is why I advised you to put her off until she could no longer leave FB.  She can still open a Paypal return only on the one purchased on May 28th.

[Anonymous]

Also, you should be able to refuse the item even if she claims SNAD.  In her previous message she stated it was the first shirt she returned, and now she has changed the story saying it is the one she ordered on the 28th.  DENY THE RETURN.  Can you call eBay?  You should be able to call eBay and ask them to look at the correspondence between the two of you and they should close the return in your favor.