Return opened for an empty package

[herecometheplayas]

Buyer says package was opened and the item missing and opened a return for it? 

[orangehound]

OK.  Do you have a question?  And, what were you selling?

[pjcdn2005]

When a buyer receives an empty package, they can't open an item not received claim because tracking shows they received the package. But since they didn't receive the item the only way other way to open a claim is to open a return request. You can refund without requiring a return.

[herecometheplayas]

Thanks, I contacted eBay and asked why I am responsible for an open package being delivered when the post office didn't deliver it with any note saying it was damaged and they said as a one time courtesy THEY would refund the buyer. SHOCKING

As Fred Sanford would say, "I'm comin', Elizabeth!"

[southern*sweet*tea]

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@herecometheplayas wrote:
Thanks, I contacted eBay and asked why I am responsible for an open package being delivered when the post office didn't deliver it with any note saying it was damaged and they said as a one time courtesy THEY would refund the buyer. SHOCKING

As Fred Sanford would say, "I'm comin', Elizabeth!"

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Of course they will refund the buyer - with your funds, of course - and give you a non-performance defect to top it off.

If Ebay actually lets you keep the funds, doesn't give you a defect and refunds the buyer out of their pocket I would be very, very, very shocked and surprised.

[yhlml]

Sometimes eBay will do a courtesy refund if there is no way really to prove who is correct. No defect for the seller.

[orangehound]

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@herecometheplayas wrote:
Thanks, I contacted eBay and asked why I am responsible for an open package being delivered when the post office didn't deliver it with any note saying it was damaged and they said as a one time courtesy THEY would refund the buyer. SHOCKING

As Fred Sanford would say, "I'm comin', Elizabeth!"

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The buyer probably has a track record of scamming other sellers ... my guess is that the buyer will be removed from eBay.

[dirk12955]

Anybody point out to the delivery person that the package was empty?    Was the package damaged?  Was the package open?     Did the delivery person make a note of the fact that it was empty?

[herecometheplayas]

The back of the package was torn, and not in a way that would've been done by machinery at the post office. It was definitely ripped. The buyer claimed the postman just mentioned it was ripped when it was delivered, instead of it being put into a plastic bag with a note stating it was damaged/opened in shipment, like the post office usually does (or maybe they don't anymore?)

eBay DID refund from their own money and sent me a message to that fact. The buyer is also a seller here and has over 3500 feedback and probably isn't going anywhere except my BBL

[lotzofuniquegoodies]

@herecometheplayas 

Have you checked into the possibility of making a claim with the post office for the package. With some services you can...Others you can't. Usual explanation/reason package had weight when it left your hands.

-Lotz

Claim: Sold value(Standard is 100.oo free) and original postage.

[herecometheplayas]

It was a first class, $9 item that wasn't insured. The post office doesn't get back to me when I question them about items still in shipment to an address one state over after 3 weeks, they certainly wouldn't bother with this

[lotzofuniquegoodies]

@herecometheplayas 

Was just a thought. From my understanding because all the postal services are swamped their "followup" on anything(including cross border) will be mediocre at best until things get back to some kind of normal. And it may not be helping things that there could be lots of either new, temp or contract workers working for them. My normal practice, if something is either super heavy or could move around with sharp edges I pad the item and even double box so nothing happens in transit. I also add a secondary to/from labels to all packages incase a generated label falls off with tape over the label. Also tape can lift so it never hurts to cross wrap the tape for added security.

-Lotz

PS. Any claim right now will take longer under the current circumstances. Sad but true.