Return a factory problem item

[24top24gun24]

Hello,

I am looking for someone to help me with my case.

I bought an item from ebay in October 2016. A car radio.

When it arrived I took it to an engeener for assembly and he said to me that the backlight were not working and the radio loses the radio memory when turning the car off sometimes.

I contacted the seller and all the time he 

Was saying to me to take the radio to an engeneer (as I did) and “helping” with random information. I answer to his messages right away (maximum 1 day) and all the time I had to wait like 3-5 days for an answer…  He kept saying bull**bleep** solutions for over 2/3 month…

After this I realised that he was not going to help me but I didn’t want to send a negative feedback since it already passed a lot of time…

After 1 year and so (this week) the radio died completely. Just turned itself off and died… The engeener told me it is a radio problem…

The radio is covered by a 2 year warranty.

My problem is that the seller doesn’t accept returns now and if I want to have a working radio I will have to pay 60€ in shipping and when it arrives It might still be a **bleep** (factory problems) and I’ll be paying for nothing.

Since it is a factory problem and it is still in warranty is there something I can do?

I tried to solve the things without being a **bleep** and now I am the one losing all the money…

Thanks

[donngreen_36]

Buy a new radio

[b86fiero]

If I understand you correctly ..... you purchased a car radio 1 year and 3 months ago that you had to take to an engineer for assembly and installation. 

Sorry to say but whatever warranty the item had was probably voided a long time ago.  Do you have a copy of the 2 year warranty in writing?  Or are you going by what the seller told you?  Have you contacted the manufacturer regarding the assumed warranty?  Was the warranty voided the second your engineer assembled it, found a manufacturer defect with the back light and memory retention but installed it anyway?

[24top24gun24]

Hello,

Thank you for your reply,

The buyer has written in all products that he has 2 year waranty and he is not making any trouble in solving it with the waranty.

The thing is that I payed 300€ for the radio + 50€ for shipping + got a factory problem radio that he did not solve on time and now I have to pay 50 or 60€ more to send it to waranty...

I don't think this is fair... since it was a factory problem.

Neither me or the engineer voided the warranty. All seals are intact.

He installed the radio anyway because the supplier told me (in that time) it was a software problem... which as you know now it wasn’t…

[acrc3113]

Unless your seller was an authorized retailer, the radio did not have a valid warranty when you bought it. Sorry, but you will have to buy a new radio at your own expense.

[24top24gun24]

The seller is an authorised reseller

[flyerfandan999]

Assumptions:

A.  You have absolutely verified that the radio has a manufacturer's 2-year warranty that applies in your country.  You are using Euro symbols for money so I am assuming your county is somewhere in Europe.  Note that depending upon which country you reside and which country the Seller resides, warranty coverage and obligations may be different.

B.  You have absolutely verified that the Seller was an authorized Dealer of the manufacturer's products at the time you purchased it.

C.  The Seller successfully stalled you with slow and vague answers, so there is no chance of any help from eBay and/or PayPal (or whatever payment service you used).

D.  The Seller obviously has no interest in assisting you with administering that manufacturer's warranty.

E.  By "engineer" you mean repair shop and/or installation shop.  I don't think the engineer soldered the radio together from a kit.  Warranty seals are intact so no issue there.

My suggested solutions:

1.  If you like the radio other than the reliability problems, pay the warranty fee, send it to the manufacturer's service center for repair under warranty, get it back functioning properly and enjoy.

2.  If you do not like the radio or want to upgrade performance or add new functionality, buy a new radio from a reputable local seller.  If the old radio would have some positive value after a repair (say, spend 60 euros to fix it and sell it for 100 euros or more), then consider doing that, too.

[missjen831]

So take it up with the factory. You have no other recourse. 

[missjen831]

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wrote:

The seller is an authorised reseller

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Neither eBay or PayPal can help you. Contact Manufacturer. 

[24top24gun24]

The supplier is ok with sending the radio to warranty but I am just really annoyed to pay 60€ or more with shipping and get stuck with a 300€ radio that in 1 year got 3 different problems (one of which was turning off forever)...

I cannot reach the manufacturer except from the supplier which again... **bleep**...

The radio was just assembled by an electrical car engineer I know. Not soldered just assembled by him.

Also the radio is specific for my car so I don't think I call sell it easy (especially on my country: Portugal) ...

[takikawa4]

Well, you can either pay the money to return the radio or buy a new one. Personally, considering all the problems you had with this radio, I'd just buy a new one. From a brick and mortar store.

[kensgiftshop]

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wrote:
The supplier is ok with sending the radio to warranty but I am just really annoyed to pay 60€ or more with shipping

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It doesn't matter where you purchase an item, if you have to send it back for warranty work, you have to pay to ship it unless they have a local location.