[Removed by Moderator]

[rc005]

This person is the biggest liar on e-bay, he prints shipping label, then never sends ,you ask for refund and person lies and states he already sent it, then sends it 5 days later, weird shipping ,sends DHL and then package turned over to USPS, been waiting 2 weeks for product, ask e-bay for help ,they could give a rats. ass E-bay is complicit with them because they make money off of them. She has over 6,600 negative reviews. Many of the reviews state the product is phony. Says he has 99% positive feedback, he uses phony automated positive reviews, avoid this sell like the plague e-bay was useless in helping me. E-bay has really gone downhill letting this place continue to get away with this poor customer service.

[soh.maryl]

Are you at all familiar with eBay's Money Back Guarantee for buyers?

There was an estimated delivery date in the listing.  That date must have been OK with you or else you would not have made the purchase, right?

If your item does not arrive on or before that date, you, the buyer, can open item not received case the day after or, as we often recommend this time of year, you can give it a few more days, especially if it appears to be traveling. 

The MBG also offers help if the item is  not as described when you receive it. If you open an NAD case, the seller is on the hook for the return shipping cost.

Again, have you read the MBG? 

[rc005]

Not the point.\n I know all about eBay's refund policy. The point is, is there a lot of sellers on here that are liars and eBay lets them get away with it.

[soh.maryl]

My point is that eBay offers buyers a solution when a transaction does not go right.  If the buyer takes the appropriate action, how does eBay let the sellers get away with it? 

If you  know about eBay's refund policy, known as the Money Back Guarantee, how is eBay letting anyone get away with anything? It's not eBay's fault that you are not using the tools they give you to make a situation right.

[powell-collectibles]

There aren’t tools for this. Sellers can ship late. Sure they might get a slight ding on their metrics, but it’s not like they have to refund or get a financial penalty because they held the item for a few days.

[ccomic]

6.1M sales over 23 years? That is over 700 sales a day if I did my math right.

[krazzykats]

Check the past 30-day history for a reality check on that.

This kind of seller is bad for eBay, and if any accounts needs reviewing, it’s ones with so many negative transactions in the past 30 days. Even the neutral feedback is essentially negative, but many are too polite to leave a negative.

My guess is they keep minimal stock and drop ship most items using this week’s sales to pay for last week’s orders, which leaves customers waiting an extra week and feeling dissatisfied.

Take a closer look at that seller’s feedback. 

Many of those buyers say they won't be buying on eBay again...

ᓚᘏᗢ

[soh.maryl]

It would appear to me that the OP feels that eBay is encouraging /allowing sellers to rip off buyers with no punishment and no recourse for the buyer.  My point was that the MBG is available for the buyer if this happens.  Sorry I did not make myself clear.