eBay

brewster-boy · ‎03-06-2018

To me, eBays refund policy is eBay aiding and abeting a buyer to steel from sellers! A buyer has only to request a refund and eBay gives seller six days to issue refund or face penalties. They don't even bother to check to see if buyer is lieing! So now buyer has his money back plus he has my item free of charge. To me that is stealing! All you have to do is win an item then request a refund.

After over 1200 positives and no negatives, this buyer gives me two negatives and eBay knocks my seller percentages down to 50% and removes my excellent rating.

How is that being fair to both buyers and sellers?

Guess I just gave everyone a short course in eBay's legal stealing policies!

chrysylys · ‎03-06-2018

You're not giving us much to work with, but how would the company know who is/was telling the truth?

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

lintbrush* · ‎03-06-2018

Did you answer the return? A No Returns policy is only enforceable if the item is as described.

Did the buyer claim there was an issue with the item - not as described? If so, that trumps your No Return policy.

You get 3 full business days to respond with a solution. Failure to respond allows the buyer to escalate it to eBay for decision. That rarely bodes well for a seller.

If you had accepted- Return for Refund, you would not have to issue a refund until the item was delivered back (but you'd be responsible for return shipping costs)

If the buyer said there was nothing wrong with the item, but they changed their mind, you could've denied their return.

If the buyer said there was nothing wrong with the item, they changed their mind, and opened a Not As Described return, you could've have fought it as a faulty Money Back Guarantee return.

Not enough information given and definitely not a lesson, but if you tell us more, maybe we can help you understand how returns and the MBG work.

brewster-boy · ‎03-10-2018

Maybe look at the pictures or give seller a chance to answer before taking away his rating and demanding a refund. Why take it for granted that the buyer is right? To protect their guaranteed refund policy!
I'm requesting others that this has happened to, to contact me with their story. Think something can be changed if I get enough similar stories.

brewster-boy · ‎03-10-2018

He bought two separate items. ViewMaster reals. One was new in original pk. The other in good used condition.

He had not a word to say about the 1st one but claimed 2nd was not in good condition. Discription said check pictures and ask questions before buying.

If eBay checked pictures they could see that item was in good used condition. Apparently buyer figured that they should be like new. I searched internet for system for grading ViewMaster reels like you have for coins, stamps, cards, etc. but apparently there is none.

Buyer started out with insulting comunications from the start before even asking for refund and I in turn, told him that I could give refund even though I did not agree on condition. He went ahead and filed befor I had chance to refund.

He gave me negative on both buys even though he had no complaints on 1st item. A pure case of trying to mess up my rating and eBay helped him do it.

jameantijunt-0 · ‎03-10-2018

2 semi fuzzy photos and a description that spends more time talking about the seller than the item and a 1 word title.... You're lucky it got any attention at all

buyselljack2016 · ‎03-10-2018

@brewster-boy

Sorry this happened to you, but the condition of a 40 year old item, new in the original pack is really something that YOU can not determine the condition of.

Condition is subjective. Was it professionally graded?

There is no future in ~~arguing~~ debating the condition of a $10 item with a buyer.

In the future with a situation like this tell them return for refund. Then you move on.

eBay selling is not for everyone.

buyselljack2016 · ‎03-10-2018

@brewster-boy

Yup, photos, and description needed.

As one regular poster here always writes:

Provide photos as if there were no description, and a description as if there were no photos.........

or something along those lines:)

brewster-boy · ‎03-10-2018

Had other things on my mind when I listed 1st one and thought the pictures pretty good. Still do,

But he did not complain about new one in original pk. Only one that was "good used condition"!

From answers so far it sounds like this " community" is loaded with eBay personal. That's really a shame because it makes coming here a waste of time and sellers still get taken.

Glad I never had complains before.

missjen831 · ‎03-10-2018

@brewster-boywrote:
Had other things on my mind when I listed 1st one and thought the pictures pretty good. Still do,
But he did not complain about new one in original pk. Only one that was "good used condition"!
From answers so far it sounds like this " community" is loaded with eBay personal. That's really a shame because it makes coming here a waste of time and sellers still get taken.
Glad I never had complains before.

I am sorry to disappoint you but no one from eBay has responded on your thread. You should see the eBay logo next to the user ID if an eBay employee was responding.

Pictures really don’t prove to eBay the condition of the item when the buyer received it. They don’t prove what the buyer received either. So that is why eBay favors the buyer & has them return for a refund. The seller gets the items back, buyer gets their money back.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

buyselljack2016 · ‎03-10-2018

@brewster-boywrote:
Had other things on my mind when I listed 1st one and thought the pictures pretty good. Still do,
But he did not complain about new one in original pk. Only one that was "good used condition"!
From answers so far it sounds like this " community" is loaded with eBay personal. That's really a shame because it makes coming here a waste of time and sellers still get taken.
Glad I never had complains before.

As Jen said, not eBay personnel. Just buyers/sellers with the facts as they are.

I can not tell diddly squat about the condition from your photos:)

I do not doubt your integrity as a seller, but condition is very subjective. One persons "good" may not meet the standards of someone else on eBay, and probably eleswhere.

eBay selling is not for everyone.

brewster-boy · ‎03-10-2018

Sorry! I may not sound like it but I do appreciate those who take time to respond. As far as eBay not being for everyone, I have been with eBay since they started. Way before they started selling shares!

I have not been happy with many of thier new rules over the years but realize that when a company goes public, they lean toward making money for the shareholders.

I still feel that this return policy sucks and figure they are not worried about keeping sellers but want to attract buyers as any business. I know I'm checking out other selling platforms now.

Also found out that I can no longer make listings without using PayPal! That is redicules as PayPal is owned by eBay and they are now controling your money from start to finish and charging you on both ends.

Yes, selling something like ViewMaster reels mean sales for very little profit! This means that if a refund is called for, it makes little sense to pay for the item to be returned as you might as well burn it as you've lost any chance of profit or even breaking even.

In simple words, order a reel, complain and get a refund anr get to keep the reel for free. No matter how you look at it, that's improving your collection for free. Legalized stealing.

buyselljack2016 · ‎03-10-2018

@brewster-boy

Sometimes paying for a low cost return outweighs letting someone keep the item for free. Still a loss, but they don't get to keep it:)

kensgiftshop · ‎03-10-2018

@brewster-boywrote:
Discription said check pictures and ask questions before buying.

The photos of the opened item, you can't tell anything about the condition of the items.

You need up close images of front and back of the items.

You can't tell anything with them stacked on top of each other.

Have a great day.

kensgiftshop · ‎03-10-2018

@brewster-boywrote:
Yes, selling something like ViewMaster reels mean sales for very little profit! This means that if a refund is called for, it makes little sense to pay for the item to be returned as you might as well burn it as you've lost any chance of profit or even breaking even.
In simple words, order a reel, complain and get a refund anr get to keep the reel for free. No matter how you look at it, that's improving your collection for free. Legalized stealing.

It isn't stealing, you decided it wasn't worth paying to have the items returned.

I'll pay to have it returned, I might loose some money on it, but they don't have a free item.

Have a great day.