Refund policy

[brewster-boy]

To me, eBays refund policy is eBay aiding and abeting a buyer to steel from sellers! A buyer has only to request a refund and eBay gives seller six days to issue refund or face penalties. They don't even bother to check to see if buyer is lieing! So now buyer has his money back plus he has my item free of charge. To me that is stealing! All you have to do is win an item then request a refund.

After over 1200 positives and no negatives, this buyer gives me two negatives and eBay knocks my seller percentages down to 50% and removes my excellent rating.

How is that being fair to both buyers and sellers?

Guess I just gave everyone a short course in eBay's legal stealing policies!

[duggmills]

I suggest you go back to eBay and ask them what is it in the negative feedback that even remotely suggests there is some problem with the actual product.

The buyer make no such claims against the product. This is solid indication the seller likely intended to make a claim knowing he had no merchandise quality or shipping delay excuse to stand on.

How many days pass between complains that eBay's 65 Rupee and hour customer service reps refund buyers and allow them to keep the items - some worth thousands? Not many days if any.

You must be persistent with customer service. They won't get you money back even in light of the fact they acted as accessories to the theft.

However you should get the negative feedback's scrubbed because there is no defect in product  or delivery, only some scammers opinion of the seller.

You need not gather the stories of others. All you wish to have are right here in the pages of the community.   Further, eBay's customer service knows how many sellers have been their victims. It's eBay penthouse management that either doesn't know, doesn't want to know or feels the numbers fit their coprorate template and no improvement is needed.

[brewster-boy]

Agree! Sounds like you've been there.

[lintbrush*]

Sometimes you get the loonies.  Sometimes we could do better as sellers and they really aren't that loony.  Condition is subjective.  What makes it Good Used vs Excellent Used vs Fair Used?  Then there's gentle use, heavy use, moderate, etc.  With pre-owned items, sellers really have to put it out there.  We need to be the eyes and hands (and maybe noses) of our potential customers.

I passed up a fabulous Hawkes ABP pitcher the other day because the chip was significant.  I was sooo tempted to get it just for me to look at - it was stunning.  I don't mind the chip personally, but my customers most likely would.

Tis a shame you ran into the buyer who thinks Good Used should be more than what you do.  

eBay doesn't own PayPal.  They split in 2015.  You have to accept an online form of payment when you sell online (with just a few exceptions).  You don't have to use PayPal but you'd have to have your own merchant account then.

And, eBay is actually going to be intergrating Adyen as a payment processor starting this year.

https://community.ebay.com/t5/Announcements/eBay-to-Intermediate-Payments-on-its-Marketplace-Platfor...