08-13-2018 03:21 PM
I currently offer free return shipping on some items. Items are shipped via First Class Mail, and the return label provided to the buyer is also First Class. Easy process and all is well in the world.
My problem is for fall and winter sales. I sell clothing and the fall/winter items are heavier, often over 16 oz, and I ship via USPS padded Flat Rate Envelope. If the buyer uses the eBay return shipping label, it will also be at the padded FR cost. However, the post office usually doesn't carry the padded FR mailers. Unless the buyer saves the original bag, they'll be returning to me in another type of envelope. Will I be charged the price difference when the return arrives back to me? Is there a way to prevent the buyer from printing out the eBay label and me sending them a return label instead? Or can I set the return option to Parcel or something cheaper? I don't have auto approval and I require a RMA for returns.
Just trying to figure out if I can even offer free returns for items over 16 oz. Thanks!
08-13-2018 03:41 PM
I believe if you set RMA numbers, you will be able to issue your own labels. eBay issues return service labels so the buyer won’t get a padded PFR label.
08-13-2018 07:20 PM
08-13-2018 07:38 PM
Its a USPS return label-https://www.usps.com/business/return-services.htm
Last I knew, ebay was either charged per piece or had a contract with USPS for a certain number of "returns" a year.
08-13-2018 07:51 PM
I found the answer. Sad that I had to use Google to find it, but at least I found it. If you use automatic returns, you will not be able to select the return shipping method. I do my returns manually and require a RMA, so I will be able to upload a shipping label from the provider of my choice, and the method of my choice.
https://www.ebay.com/help/selling/managing-returns-refunds/return-shipping-for-sellers?id=4703
08-14-2018 02:55 AM
08-14-2018 04:28 AM
@colorful*things wrote:
Just trying to figure out if I can even offer free returns for items over 16 oz. Thanks!
Maybe, maybe not.
If your item price can absorb that potential extra $4, then I don't see why not.
(That would be the PRFE price plus some extra to cover the Zone 8 buyers that would incur a $10.80 return price - not all will be Zone 😎
But if you don't get a lot of returns, you can possibly spread it out across all of you items and raise the prices $1 or $2?
I currently don't offer free returns for items over 1 lb and I won't offer free returns on items costing less than $10 either even when they do weigh less than 1 lb. There are always some exceptions.