Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Item has been not shipped to me

Hi, I recelently purchased an item on eBay. After checking order I found out that item has not been shipped to me. I contacted the seller and he told me that item has not been shipped and that he hopes I get a refound. In aditition to the problem he ...

Cannot enter package dimensions on new listing

I'm not a new seller, and I'm familiar with the eBay system to enter package withwe and dimensions for a new listing. I've used the eBay app to sell before.But I'm trying to list an item and the shipping page has no place to enter package weight and ...

Refund

I've already returned my item. The seller has received it and asked me to open an return request. I'm not certain how to do this. Please help me. Thanks

purchased desk but seller does not respond.

the seller is not responding to my emails. i already paid for the item. what now?? please advise

Scammers

eBay is not the place to buy items from because their a waste of time and just want you’re money

Resolved! Set up a max shipping charge.

I want to set up an initial shipping charge, additonal item shipping charge with a maximum shipping charge. I see how to do the first two of these, but there is not an obvious way to put a max charge.

Items from China being shipped via Venezuela are being stolen in Venezuela

Items ordered from China and Hongkong on Ebay are being shiped from China via Venezuela and are being stolen in Venezuela. Only 20% of items is coming through.Avoid ordering goods from China,you are at risk of not receiving them.Even on Bangoods they...

where is my item???

no tracking,no any info abaut shipping,still wayting already more like month! where is my item???

Stolen 8k worth device and eBay made refund to a buyer

Hi everyone,Need community help, because eBay showed to us zero support.I sold to a buyer equipment worth more than 8k, it was brand new electronic device. He negotiated price a little bit, we agreed, he paid and I shipped equipment via DHL express t...

Resolved! Item hasn’t shipped in 11 days

I bought in item Dec. 3. On Dec. 6 I noticed that my Paypal payment was in pending status and they were waiting on the seller to ship. I assumed it was because he had a rating of 11 and they were all from him being the buyer. Seeing that he was a new...

Customer received item but not updated in system.

Customer paid for an item. I shipped the item. I noticed no updates were made to the tracking of that shipment on Ebay. I sent a note to the purchaser and she verfied she received the item and left feedback. How can I get this corrected to show shipp...

Difficult seller who never shipped nor replies

I believe I got ripped off. I purchased two calipers for a price that was almost too good to be true. My fault. The seller does not reply, nor has he shipped the items. I can't even ask Ebay to refund me till the expected date of arrival has passed. ...

Partial refund for item that arrived broken

I received a fuel pump that was poorly packaged and arrived damaged. I am willing to repair it but don't think paying full price is fair. The seller is unresponsive when I sent pics immediately after opening the box and asking how he thinks we should...

Item shows shipped but no tracking info updates

I made a purchase 5 days ago, next day it says shipped. I check for 4 days now on tracking info with FedEx and the status never changes. Always says label created and waiting on item. Seller will not reply to my messages.

Case #: 5186861651

Hello customer did not return the item.tracking number does not show delivery868599974302AlertUnited States FedexLithuania2018-12-12 13:19VILNIUS LT, Returning package to shipper, Return tracking number Sincerely