Shipping

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eBay Tracking Status Updates

On October 20, we experienced an issue affecting USPS transactions on eBay where tracking updates may not have appeared on eBay, even though they were visible on USPS public tracking. If your transactions were affected, we will apply seller protectio...

Missing Item using Ebay Postage

We don't usually use ebays postage but I had a one off purchase so just clicked through and paid via Ebay, now that item has not been delivered and tracking shows it disappeared some 2 weeks ago, of course I will refund or replace for the buyer but h...

I need a refund and I'm getting ripped off

I bought this USB sound card for my PC so my speakers would work, well I get the soundcard and it doesn't work, I've tried other usb ports and I've tried different cords and it keeps telling me "Device not detected". But that's not the point. Point i...

tracking

hi is it possible to change tracking number in return details because its wrong so ebay will know that the seller recieved the return.thanks

Refund

Its been 9 days since I was issued a return but I still have not received it. How long should it take to receive ?

Seller sent wrong product

Seller agrees to pay for return.????

Seller shipped after sending refund

When I first paid for the item, the seller told me they were out of town until the weekend and they could refund my purchase if I wanted. I was fine with waiting. The weekend rolled around and they didn't mark it as shipped or provide a tracking numb...

Free Returns and the eBay/Pay Pal Scam

The seller has no option other than pay for a return. Sugar coat it any way you want. It is a total scam and here is why. Pay Pal recieves a percentage every time it is used. On a return it is used 3 times. Once when you accept payment. Once when you...

Annoying, Signature required and buyer never picks up item.

Super frustrated! Had a buyer buy an almost $1000.00 item. He kept on emailing me about lowering the price or trying to haggle on the price, so that should have been my red flag, since almost like clockwork it is almost ALWAYS the buyers that send yo...

Resolved! Question about returns...

Does anyone know of a way to combine returns?I have a buyer who wants to return 7 items. I would like to send one shipping label for everything as that is how they were shipped. Ebay's system shows me sending 7 separate labels.ThanksMr Bill

Are pre-paid postage labels bad for post offices and environment?

I have used pre-printed labels and franked my own packages, but always found I got harassed in the post offices for using. Some post offices have even refused to do proof of posting when I have pre-paid postage on the package, and all tell me they do...

Is it normal for it to take 12 hours for a package to move to a city that’s 5 hours away?

I’m not really sure what’s going on with my package. It got to San Diego yesterday a little before 1am and then showed that it departed San Diego at the same time. Tracking didn’t update until 6pm when it showed it had departed AGAIN. I’m in Las Vega...

Can anyone help? "DOESN'T FIT" Return, how does it work now.

Hello,had a buyer who bought a bracelet, i stated the size in inches, (7) I also sent a message to buyer to make sure this would fit him before he paid for he had asked a question.So, he gets it and opens a return. Now ebay is telling me that "doesnt...

how to contact eBay after they authorized a return credit but credit still does not show up after 30

how to contact ebay after they authorized a return credit but credit still does not show up after 30 days.... the item purchased was never received. now the item does not even show up in "my purchase history", yet ebay never sent the credit back to m...

Automated Returns is destroying Customer Service!

Automated returns are now the ONLY option? This is rediculous! I own a business that must have a licence issued by my home state and we operate from a "Brick and Mortar" store. We have used eBay for several years, with a return policy that we develop...

shipping international

I sold an auction for $7.99 plus $4.00 for hipping and handling. The person which I didn't realize is from India and it will cost $13.06 to mail first class. Can I cancel this auction? He has already paid.