Question about maximum number of characters.

[aniciba2014]

HI GUYS! Today I could ask ebay to "step in" but after typing the message to ebay and click "send message" it transfered me to other window where is sead 

"Your message was sent" but i had exclamation mark above whit message "You've reached the maximum number of characters."

Did message get thru to ebay or i need to resend it and lower the number of letters??

p.s.

Whenever i had that message i had to replace or delete something to be able to send the message but I dont know doues this apply in resolution centre

[hafoster]

Did you notice eBay says: Give us a few more details?

[hafoster · Accepted solution]

You'll know eBay got it if you see:

[aniciba2014]

Noup, didnt get that last message but did get "message is sent" . I can click on "let us step in" so i gues ill have to resend

THX!

[aniciba2014]

Still stuck. Only thing i got :

You've reached the maximum number of characters.

You sent a message

Most sellers will resolve your request quickly but if you have not agreed on a solution then you can ask us to step in and help from Jul 19, 2016.

And on the right side i have options to "send another message" and under that    " ask ebay to step in" colored in blue.

This is a problem right?

p.s.

How can i present my case to ebay if I only use only few words??

[aniciba2014 · Accepted solution]

"You asked eBay to step in and help on Jul 20, 2016. Customer support will review the information you provided and provide details on their decision within 48 hours. Please view the case detail for additional information."

I did it but I had to cripple my message to bare minimun! 

[phcd1]

If your a seller, you don't want eBayt o step in for ANY reason.

[teresaskater]

Great news that you were able to get your message through, but how many characters were there in the end?  I have come to this thread looking for the answer, as I have the same problem as you  You say you had to cripple your message, but did not say how many characters you wrote.

[hafoster]

If the text box begins to scroll, you've exceeded the limit.

[tmotley3]

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@hafoster wrote:

If the text box begins to scroll, you've exceeded the limit.

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That's a ridiculous way of indicating that you've exceeded the limit. Setting aside the fact that this limit is unnecessarily restrictive, the maximum number of characters should be specified upfront and decrease as you type your post. At the very least, you should be unable to add text once you've reached the limit so that you don't waste any more time than necessary. I see absolutely no justification for this eBay stupidity. I suspect it takes more code to allow scrolling than it does to disallow additional text.

[wheres_the_rum]

I finally got my request to go through with 997 characters, so the limit is probably 1,000

[petegee52ee]

Yes i can confirm it I just submitted 999 characters, I had to shorted in down from about 1200 so it wasnt easy and some sentences didnt make perfect english sense because of it. So limit is indeed 1000 characters.

[retro*dream]

Thank you for posting the character limit. It was frustrating trying to edit my case without knowing what the exact limit was.

And I pity anybody who didn't copy & paste their text first, since the form oh-so-helpfully deletes all of your text if it's over the unspecified limit with no warning.