I recently sold a 1970 Italian floor light. The item is rare and I had onluy ever saw 1 on Ebay.
The fixture has 2 bulbs that can be adjusted to tilt forward/backward. I did this with a screwdriver.
the light is intended to wash a wall with light.
The buyer states that the light is worthless since it does not have the knob to adjust the bulbs.
Since this is an antique and I could find very little info about it I did not know if there was supposed to be a knob. Buyer states the listing should have stated missing knob. The light is far from worthless and I question how often you would change the angle of the bulbs if you are washing the wall with light ?
The sale ended 11pm Sun eve. The buyer paid Mon AM, I shipped Mon PM. Delivered Thurs. Shipped same day as purchase. Delivered 2 days after paid date.
Buyer contacted me 14 days after the sale date and 10 days after delivery dateasking about missing knob.
I am questioning offereing a partial refund due to missing part, that I had no idea was missing., Or
asking if she would agree to splt the return shipping for full refund because I feel my listing could not include info on missing knob if I didnt knpow about knob. I wonder how she knpws there was a knob. as stated earlier there is very ;ittle info on the light online.
I have read here that Ebay will almost always side with buyer and I would appreciate any advise anyone can provide.
Thanks
