Print shipping label with receipt option missing?

[squica9]

I have just been moved to managed payments. Before the move, when I printed a shipping label, one half of the page was my label, and one half was a very useful detailed receipt. I kept this for my records, and it has been useful to me.

Since being moved to the new selling dashboard (which I hate) and managed payments (ambivalent), my shipping labels print without a receipt half - the second half of the page is simply wasted empty space. I have no option to print a receipt at all, only to print a pick list. I cannot find a single relevant setting to fix this.

I've had to resort to printing the second page of the ridiculous label payment email (what is e-bay's new obsession with useless white space?) and then hand-writing the other record details I want.

Does anyone know of relevant settings to print a receipt like the old one?

[10-years-after]

I too have the same problem. The "all seeing" Tech Gurus at eBay eliminated that option.  This makes sense to me..... I now use 2 pieces of paper to print 1 page of information where I used to only use 1 piece of paper. Wow, brilliant.   I would bet that the eBay web designers NEVER sold anything on eBay.  The new selling page is also about 10 times longer than it used to be and shows half the information that it used to.  You need a 40" screen to scroll through the selling page.  Oh and managed payments is a joy also. Also remember eBay now has control of your bank account. You will find out about this Managed Payment happiness soon.  😞

[Anonymous]

You can print a packing slip or just an order receipt.

Start by going here https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS then using the dropdown and select print packing slip and more. You can customize what you want to show by selecting customize on each option as shown below.

[10-years-after]

Does not work. Still have to print 2 pages instead of 1.   Before it was simple and now use more paper and ink. Please reread my comment and do not throw a generic response out there.  eBay should fix this. 

[squica9]

That's a baffling place to put that ("packing slip and more"? really?), and it's 1) not actually all the same information as the old label sheet was. It includes what the buyer paid for shipping, but not what I paid and how much insurance I added and 2) it's an additional sheet with tons of white space, when all of the information on there plus some fit on a half sheet next to the label I was printing.

I don't do enough sales to justify buying a shipping label printer, so this waste of a half sheet of paper is really irritating on top of the filing problem. It's not like I can put all the half-sheets together to print something else!

However, it's at least better than me printing the shipping label receipt from my e-mail and then scribbling the additional information by hand - this I'll just have to note two values on, which is much less work. So, thank you gkn29, that's quite helpful, although not a "solution" and that's not on you - that's on e-bay. 🙂

[downunder-61]

---

@10-years-after wrote:

Does not work. Still have to print 2 pages instead of 1.   Before it was simple and now use more paper and ink. Please reread my comment and do not throw a generic response out there.  eBay should fix this. 

---

Then you need to contact eBay and complain - gkn29 was trying to help and did not deserve rudeness

[stainlessenginecovers]

OP- are you clicking the box (printable label) or the blue button? Are you shipping USPS or? 

I ship USPS and have been on MP since last year- nothing changed for me. Still get the receipt half. 

[squica9]

I ship exclusively USPS. I've tried both "printable label" and the blue button, both provide the same result. I even tried going to bulk label printing to see if it had kept the receipt half, but nope, nothing I try gets me the old label+receipt page, and I'm clearly not the only one like this.

It was a sudden change that happened at the same time as MP, so I wasn't sure if they were connected. Remember, e-bay does a lot of unannounced A/B testing and switching people over to new site designs etc all the time. It's all chaos, all the time.

[rvservicenparts]

I have been searching high and low for exactly what you speak of.

1-- my personal ebay account still does the label and receipt on the same page.

2 -- my work ebay account does not.

3 -- I have been using the email that comes (I get 2, one says its a receipt with no customer info at all, and the your shipping label page.. which has a picture of what I've sold the track #, the date, the customers name and address... but low and behold the AMOUNT paid for the label is on page two.  AGAIN LIKE YOU SAID WASTED INK AND PAPER. Come on Ebay you can do better than this. FIX IT TO WHERE US SELLERS HAVE THINGS SIMPLE.. NOT A BUNCH OF INK/COLOR.. AND MAKE IT ONE PAGE. GEEZ. - It's bad enough each and every label I purchase is coming from our bank account which makes it not real easy to reconcile anyway... but having to chase down and make sure I have all these pages printed (half sheets and be able to print AT SAME TIME THE LABEL IS CREATED) with the amount to see which one needs to go with this or next months statement to be file away. Gaaaahhhh ... always something.  MAKE IT LIKE MY PERSONAL ACCOUNT..... A LABEL and A RECEIPT ALL ON SAME PAGE!! PLEASE.. WE ARE BEGGING. LORD.

[rvservicenparts]

THAT DOES NOT WORK. IF I GO TO MY ORDER PAGE RIGHT NOW.. IT IS EMPTY BECAUSE IVE ALREADY SHIPPED EVERYTHING. I NEED 3 RECEIPTS RIGHT NOW AND CANNOT SEEM TO PRINT WITHOUT PRINTING 2 PAGES FROM THE EMAIL-- IF I WANT THE CUSTOMER INFO, TRACK, ITEM SENT, DATE, ETC.   2 PAGES FOR A $3.39 RECEIPT IS RIDICULOUS. -- PLEASE TELL THE POWERS THAT BE TO MAKE IT ONE PAGE ... WHEN WE CLICK PRINT LABEL-- WE WANT A  **bleep** RECEIPT ON THE SAME PAGE AND THE LABEL.

[wastingtime101 · Accepted solution]

The next time you're on the page to generate a shipping label @rvservicenparts, follow these instructions:

[sunflower8980_10]

Thank you...THANK YOU...So much!!🙌😁🌟🤩  the same thing had been happening to me for the last 3 shipping labels i printed.   I followed your screen shot and the instructions ....the most important being to check the box that says (you have it in green)"add receipt and instructions".   Oh my goodness...so nice to be back to having the shipping label and the online label record printing on 1 sheet of paper again1  thanks again so much for your time and knowledge! 🙌👍😁🌟🤩

[sunflower8980_10]

If you follow "wastingtime101" screen shot and instructions below you should get your address label and your online label record back printing on 1 page.  I did.   ****Also you can have your shipping label purchase come out of your pay outs instead of your bank account.  When you are printing out your shipping label in the lower left corner of the page(?).    you will be able to choose that option.  i hope this helps you.  Wastingtime101....truly saved my sanity today! 

[sunflower8980_10]

You need to do the change -when you are printing out your shipping label.  This won't work after you have printed.  The fix below- worked for me-just now.   good luck 👋

[kds99]

My problem is a little different. On a normal label, I have a receipt. When I create a label for bulk shipping, combined shipping, I get no receipt. Do you know it this fix is applicable there? I don't want to make matters worse.