People marking item not as described when it is and I get penalized.

[gmwarehouse]

I am getting really frustrated. Customers keep marking the return reason as "item not as described." This has brought us down as a seller and majority of the time that isn't the case for the return.  We sell keys and car parts and all over our listing it says to call dealership to verify the part number and of course people don't. So they will order a key for instance because it looks like their key and its not the right key so they put that its not as described to return and thats not the reason. So we have so many fees now on our sellings. I went through and tried to fix all of our returns to 30 days. But we have like 2000+ items its really hard to go through all of them. I don't know what to do to fix this and its really starting to frustrate me. 

[bonjourami]

You've had some really unhappy customers with those keys, if you cant be more specific as to what they will fit, maybe its time to stop selling them. And you've also got two negatives for cancelling a transaction..if you used oos, thats two defects right there,which also raised your fvf's..

[rebell45]

There is bulk tool for changing many listings at once, hopefully someone will come along and tell you how to do it.  There is more info here: https://www.ebay.com/help/selling/listings/creating-managing-listings/revising-listing?id=4356&st=12...

Someone posted somewhere on these boards lately that eBay CS was advising buyers that lost "Remorse" cases on eBay to file NAD cases with PayPal or their CC company.  So you really can't win as a seller.

[brooksline]

[mtgraves7984]

To BULK EDIT your listings... select 'ALL' and edit your 'Return policy'. Good luck!

[rebell45]

Yep, there it is, thanks!!

[gmwarehouse]

My listings are very specific for the keys. People don't take the time to contact a dealership to get the right part number and assume since a key looks like their key it must be. We get all our information from the dealership as well as multiple sources.