Package not received.

[810greatstuff]

I sold an item, used eBay labels and tracking.  Item didn't arrive.  I refunded the buyer, who is VERY nice....told  me that a USPS Truck was burnt to the ground and was on a tow truck in his neighborhood on the date this his package should have been delivered.  He even sent me a link for the "News article".    How do I get a refund from eBay or the USPS.  eBay says go to "shipping" and file a claim.. There is NO PLACE TO FILE A CLAIM.   They to click on the item and "choose" file a claim ... the only thing there is print/buy another label etc.  The USPS says I did not purchase additional insurance.... yet the eBay label include 100.00 in insurance, my  item was only 70.00.  

How do I get my 70.00 ???   I shouldn't be out the item and the money.  I did the right thing;  as the buyer should not be out his money and not receive the item.

[robbie31415]

Hello,

You didn't provide any details so it's hard to give advice. (Service used/Tracking status). BEFORE you refund you should FULLY investigate the situation. Just because YOU decided to refund, doesn't mean it wont come out of your pocket. Just because a USPS truck burnt down, doesn't mean anything happened to your package.

The following link brings you to the USPS website for claims where you can file.

File a Claim | USPS

If this was a Fedex Ground Economy or UPS Ground Saver package, then the $100 insurance only covers while in possession of FedEx or UPS. Once it's transferred to the USPS it's no longer insured, and any claims will be denied.