New shipping rules... Can ebay automatically accept return and send label if I don't accept Returns?

[dinpavent0]

I currently started all my new listings with a no return policy and a  day handling time. Some of my old listings still have 30 day returns buyer pays shipping, thats only on items that are relisted from awhile ago. Anyways, I see that ebay can accept returns and automatically send a return label on your behalf, is that only if you accept returns, whether it be buyer pays or free returns? Just curious because it is not clear. I know that even tho I don't accept returns I would have to if it is item not described. That I know. But with new automation policy they have, wasn't sure if that was only if you already accept returns. Hoping someone knows, prefer not to have to call and get someone that doesn't speak english. I got put on hold last time I called several times and then hung up on when I tried to straighten out my bill they over charged me on with listing fees.  I have a store and used a promotion for 100 listings at 5cents and was charged full amount. Never got help. Please if anyone knows about shipping... Thanks!!!!

[southern*sweet*tea]

If you accept returns, you accept them for any reason. Ebay now automatically accepts buyers remorse returns - those are the ones where the buyer pays the shipping. It saves time since the return would have to be accepted anyway.

Since you are no returns, you have the option to decline buyer remorse returns - I don't like it, it doesn't fit, etc. You are still responsible for accepting not as described returns, and if you don't, Ebay will do it for you and give you a nasty defect.  No returns doesn't mean no refunds when it comes to SNAD returns.

[susan2572002]

It has been my experience - most buyers state it does not match the description - listing states NO RETURNS -then  EBAY sends the buyer a label to return the item and charges the seller for the return shipping and refunds the buyer for the purchase price.   Seller checks item for the supposed problem - calls EBAY to appeal - nothing was wrong with the item - seller lost - selling price& return postage is charged to the seller.  Good Luck.

[sidemouse]

If a seller does NOT accept a return then a savvy buyer can call ebay and yes, they can and will accept the return FOR the seller... And there is more to it but that's the simple answer.

[mikescuriouscurios]

They really need a better explanation on the site about all this. I just called a couple hours ago to the service reps and had to be transferred 3 times before I got one who was willing to commit to a complete answer. My original question to them was "What happens if I agree to accept seller paid returns and ship a 10 pound item to the buyer in a padded flat rate envelope at the Ebay rate. The buyer gets it, decides to return it and gets an automatic return label from Ebay (because I agreed to seller paid returns). The listing states the weight was 10 lbs. It only cost me $n to ship in a padded flat rate envelope (doesn't matter if it was free shipping or buyer paid), but the buyer cut it open and tossed it. The USPS issued ones are not reusable like the Ebay sold ones. So they put it in plain brown box they had laying around, stick on the Ebay label and take it to the post office. The post office weighs it says aha 10 lbs, rate is 3 x $n. What happens."

 Who gets stuck paying the difference or do they force them to find a flat rate envelope and mail it back properly for the proper amount?

  According to them under the new auto-acceptance system when the seller accepts seller paid returns:

1. Buyers remorse is still totally paid for by the buyer, all they give them is an address label and they are responsible for taking it to any shipper to mail at their expense.

2. For INAD the return label remains NOT automatic, and requires seller authorization. At this point you may exchange communication with the buyer and tell them how it must be returned, but there is no guarantees they will grasp the concept, or be able to if their post office is out of the right envelopes. I still could NOT get them to commit to saying the amount they would be issuing the label for if you specify a 10lb package, but ship it flat rate, or if the buyer originally paid extra for express shipping and you don't want to pay for express shipping to return it. Furthermore, if they return it improperly, then you can appeal it to Ebay and reduce the refund appropriately... [cough] yeah right.

Either they have not yet fully thought this through, or they simply have not explained it in detail to the reps (hmm, do they have USPS shipping from the Phillipines?)

Anyone have actual experience with this situation in the recent past and can explain what happens in the later case?

[sam9876]

The return shipping label will probably cost you about $7.

[agent006140]

USPS has an automated system which checks for under or over paid postage ,and debit and credit Ebay ,and Ebay will turn around and debit/credit your seller account/

lets say EBAY gives your buyer a return lable which cost $10 but USPS found out it is only $7,it will debit ebay $10 and credit ebay $3,Ebay knows it is your shipment so it wil debit your seller account $10 and credit $3,end result is you paid $7 .  

[missjen831]

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@agent006140 wrote:

USPS has an automated system which checks for under or over paid postage ,and debit and credit Ebay ,and Ebay will turn around and debit/credit your seller account/

lets say EBAY gives your buyer a return lable which cost $10 but USPS found out it is only $7,it will debit ebay $10 and credit ebay $3,Ebay knows it is your shipment so it wil debit your seller account $10 and credit $3,end result is you paid $7 .  

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@agent006140 That’s actually not how it works. At all. eBay doesn’t give return labels with a postage amount already paid. So there won’t be any back charges or reimbursements under the postage verification system. The USPS will bill eBay whatever the actual cost is. The package won’t be caught under the APVS. 

[mikescuriouscurios]

I guess I got a little deep in background and glossed over the main question:

"What if the WAY the buyer returns it, i.e. NON-flat rate in a plain non-USPS box, which could cost up to $20-30 for a 10lb priority mail package across the country, is HIGHER than the $7 it SHOULD cost if they simply slipped it into a padded USPS flat-rate envelope the way I sent it."

  Is there a surefire way to dictate the maximum return cost we'll accept, or require them to ship it a particular way, or get a refund or deduction if they return ship it incorrectly/inefficiently?

  Likewese what if the buyer is really disgruntled or figures he'll get his refund quicker if he slips it into an EXPRESS priority padded envelope instead of a regular flat-rate priority evnelope?

  I don't think the rep grasped the jist of my point either.

[sam9876]

The buyer will be given a Priority Return Service or First Class Return Service shipping label.  You will be charged about $7 for Priority and about $4 for First Class, no matter what type of packaging and no matter what the weight is.

[agent006140]

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@missjen831 wrote:

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@agent006140 wrote:

USPS has an automated system which checks for under or over paid postage ,and debit and credit Ebay ,and Ebay will turn around and debit/credit your seller account/

lets say EBAY gives your buyer a return lable which cost $10 but USPS found out it is only $7,it will debit ebay $10 and credit ebay $3,Ebay knows it is your shipment so it wil debit your seller account $10 and credit $3,end result is you paid $7 .  

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@agent006140 That’s actually not how it works. At all. eBay doesn’t give return labels with a postage amount already paid. So there won’t be any back charges or reimbursements under the postage verification system. The USPS will bill eBay whatever the actual cost is. The package won’t be caught under the APVS. 

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you are correct,there is no postage charge if buyer never use it.

[agent006140]

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@sam9876 wrote:

The buyer will be given a Priority Return Service or First Class Return Service shipping label.  You will be charged about $7 for Priority and about $4 for First Class, no matter what type of packaging and no matter what the weight is.

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so say the buyer decided to use a huge box and lost of unnecessary stuffing and another inside box,making it weigh 10 lbs,USPS will charge how much and how much would the seller pay?

[berserkerplanet]

USPS First Class Return Service and Priority Return Service labels (which eBay issues for returns) can be slapped on anything legal to ship via USPS (up to 70lbs, within size limits, any acceptable packaging).

I believe eBay may be charged a standard negotiated flat rate per label, which gets adjusted up or down periodically based on an average label cost (if returnees are shipping more heavy or more light pkgs using the labels).

[mikescuriouscurios]

Thanks for the info. Hope it is correct. That helps me fill better about paying for returns on some items. That's less than it cost me to ship it to them in many cases.

Hmm, one flat universal rate ~$7. Wow! Gee I wonder why they don't bother passing THOSE savings on to US when we buy shipping from them for 10x10x10 boxes weighing 10+ lbs from So Cal to Maine. That's as cheap as a padded flat rate env. I guess OUR rates subsidize that.

[thatsallfolks]

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@mikescuriouscurios wrote:

According to them under the new auto-acceptance system when the seller accepts seller paid returns:

1. Buyers remorse is still totally paid for by the buyer, all they give them is an address label and they are responsible for taking it to any shipper to mail at their expense.

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This is obviously wrong. If you accept SELLER-paid returns, that includes buyer remorse returns. Your personal return policy IS your "buyer's remorse" return policy. eBay's Money Back Guarantee is your (and every other seller's) "not as described" return policy.