Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Extremely HIGH COST of SHIPPING!

The seller agreed to accept the return of my item, which cost me $88. I printed the shipping label that was emailed to me. When I presented the item at the US Post Office, I was told that I did not have to pay anything because the shippping label cov...

receive a broken item, who will bear return shipping cost ?

Hello, I received a broken 360 gear camera, (Price 99.99$+12.50$ shipping charge ), So, If I return the parcel who will bear the return shipping cost? Seller ? or Buyer?

Important! If you do free returns read.....

If you do free returns it’s a little known fact that those returns include international. This was confirmed by an eBay employee & a very large seller. Beginning June 1, there’s supposed to be a way to keep international sales out of free returns but...

Resolved! do i have to use "global shipping"?

i made a sale today (international) and the shipping info just said "global shipping" much like an APO address. i have never signed up for such a service and don't really want to use it... thanks for any advice about this. contacting ebay is futile.....

Buyer wants to return item claims does not fit

Buyer wants to return watch, claims is does not fit. Watch description clearly showed the maximum wrist size it would fit. The watch was sent first class with free shipping.I will issue a refund, but can I charge the buyer for my original shipping co...

Global shipping program - item damaged

I purchased a model kit from the USA, it arrived at my address but the package is damaged and parts of the model are missing.I have found a label which says opened by global shipping company.As it does not appear to have been resealed properly, who s...

Resolved! Any shipping geniuses in the house?

I sell a 8 oz. bag of candy. Shipping is $5 for the first bag, $4 for each additional bag. Shipping weight for 1 bag is 10 oz. in a box or padded envelope. It ships First Class Mail for $3.50.I make 50 cents not even enough to cover materials and fee...

Resolved! Standard Shipping Needs to be Removed.

eBay needs to remove this as an option. If you can not CLEARLY STATE YOUR SHIPPING METHOD you are scamming people. I sell on eBay and I want my customers to be fully aware of their shipping costs and to let them know I am using the lowest cost method...

Buyer filing claim and demanding more money than he paid??

I just recently sold a new in box Smart Water refrigerator water filter. The buyer just filed a "damaged item" return request. He says the item is used, dirty and disgusting--it should have been opened as a SNAD claim?? He wants a full refund NOW as ...

Not functioning refund EBay procedure

Post from EBay...Hi citypooh,pzf2011 let us know that they can't buy a return shipping label for you to use for Finger Fingertip Blood Oxygen Meter SPO2 OLED Pulse Heart Rate Monitor Oximeter.The seller is still responsible for return shipping costs,...

Suggestions for shipping a designer bag that does not fit into USPS flate rate box

I sold a purse that is larger than any of the flat rate boxes. What is my next best option for shipping? I read somewhere the USP ground and Fedex will always be cheaper than USPS is I have to pay by the weight. Is this true?

Fraud

I purchased the Kaspersky program from eBay.But the item number was deleted and I can not contact the seller.Did I get cheated?

What is a post office DPO?

Just got a message from a buyer that their package has not arried yet. I checked the tracking number and the post office web site (but now eBay) says: "The package is delayed and will not be delivered by the expected delivery date. An updated deliver...

Returning broken item

So I get a frame, its broken, tell the seller and send picture. They send label for return, I drop off at UPS and they issue tracking and ebay has this number. Now ebay denied my refund because seller did not recieve item ? Well UPS had it, I did wha...

Money back policy abuse , and nothing to do it is very sad...

How are you all. this is a a common subject that never gets old , you ship the item can track it , and buyer claims that did not got it , open a request and ebay always give that person the decision even with the proof on seller side , really sad ......