If your buyer exploited your 30 day return policy then you should reach out to eBay and they should absolutely remove it, if that was what the negative feedback was about. Unfortunately if that was their intent but instead they came up with some other false doragatory comment - like "buyer was nasty to deal with", I dont know something, totally unrelated then eBay seems to give them the benefit of the doubt. But when you have the evidence, then eBay should be removing it when you call & discuss it.
My issue has been also - WHEN does THIRTY days actually begin and end? One eBay rep told me it's 30 days from the date they purchase it. That would fit in with ALL OTHER ONLINE STORES! Their return dates start with when you hit submit and paid regardless if it takes 2 or 10 days to arrive. And if you have to send it back, most companies go by when they recieve it, again regandless if you have to use very slow UPS ground to go from the east coast to the west coast. I've had items arrive one day after their 30 day return policy despite having been mailed 5 days eariler and do not get my amount refunded - then they issue a credit.
But, I have issues with when 30 days begins. One rep said on the date of the sale. Called back 30 mintues later, spoke to another rep who said i was ill informed and it's from the date they receive the package.
