Need help returning a fake item

[ingungunnarsdotti-0]

I bought a Gucci bag from a seller based in Brooklyn and received a fake version of the bag that did not match item photos and was shipped from Hong Kong. I requested a return on the basis that the item is a fake and the seller accepted. I was later notified that the seller would not be purchasing a return label. The seller hasn’t messaged me back and I’m not sure how to return the item. eBay says to return it to the Brooklyn address but I don’t have any information about the seller. No name or anything and since the item was shipped from Hong Kong the Brooklyn address is likely fake.

Does anyone know what my next step should be?

What’s the best way to return it and get my money back?

[pjcdn2005]

You haven't been given a return label or been paid for a label...correct?

In that is the case I wouldn't send the item has there will be no way to recover the return shipping cost. Is there any option for you to ask ebay to step in by a certain date?

[missjen831]

---

@ingungunnarsdotti-0 wrote:

The seller is no longer a registered user. I have no further info about them and no way of contacting them. Do I still just ship the bag to the address I have? How do I enforce my refund? 

---

No don't ship it back yet. The return request approved but you haven't been given a label or money for return shipping Right? You need to ask ebay to step in. If there isn't a link in the resolution center you will have to call them