eBay

jacarabetta · ‎04-28-2021

I ordered a new item on eBay. The seller provided a UPS tracking number. Two days later I received the very same item that I had ordered but it came from Amazon via Amazon Prime. The package from Amazon only had my name and address with no information about who sent it. There was a note inside indicating it was a gift but no indication of who it was from. I thought it might be the item I had ordered but the UPS tracking number indicated the item was still in transit. Two days later the UPS tracking number indicated that UPS delivered the package to my address that very afternoon. However, there was no package delivered. I inquired with UPS about this and they said they had delivered a package and that I should check with my neighbors as sometimes a package will be left with a neighbor. This was not the case. UPS then suggested that I contact the seller about the issue. The seller also suggested that I check with my neighbors. I then asked the seller about the Amazon delivery. The seller has not returned any communication since.

My guess is that the seller took my order and then ordered the part from Amazon which was $10 cheaper than his price on eBay. But his price included shipping. So I have to conclude that this seller has a Amazon Prime account and orders much of what he sells from Amazon. Since Prime members don't pay for shipping, if he orders enough from Amazon, and includes the cost of shipping in his price, that eventually cover the cost of Prime and the rest is profit. I really have no problem with this except that when I inquired about this with UPS and the seller, no one would confirm the situation. What I don't understand is that how could UPS issue a tracking number then not deliver anything but indicate delivery then just blow off an inquiry.

Has anyone else run into something like this?

jacarabetta · ‎05-04-2021

I filed a non delivery claim with both UPS and the seller.

It took some doing but UPS ultimately told me the actual address of their delivery. It was to a street address on the other side of town. I won't pursue the package delivered since it is obviously not the item I ordered as the weight of the package is significantly less than that of the item I ordered.

As for the eBay seller, without providing any insight regarding this situation or even responding to any of my requests for information, he just gave me a full refund of the purchase price.

I will not attempt to return the "gift" to the seller since no one will confirm that it actually came from the seller. Amazon will not divulge the name of the person who sent the gift other than to tell me it's a registered LLC. According to the Amazon website I can return the gift but only for a gift card. I tried contacting Amazon customer service (which is a feat in itself) and was able to get a CS rep on the telephone. Not having any idea how to proceed, the CS rep transferred me to someone else. After a lengthy period of time on hold, I ultimately implemented the Kevorkian Disconnect. I will try again with Amazon. I know I have no legal obligation to return this item.

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Anonymous · ‎04-28-2021

I had to read this 3 times

Conclusion: You got the item you ordered within 2 days w free shipping? What's the problem?

1tuna · ‎04-28-2021

the problem is that the seller is not supposd to be doing this. I do not really care that much about drop shipping but Amazon prime is sort of subsidizing this sellers shipping.Amazon say you are not supposed to be doing this.

ebay sellers will work any angle to their advantage..its called trying to stay ahead

this sort of thing is frowned upon but I think its common

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Anonymous · ‎04-28-2021

Thank you @1tuna and I'm aware of the difference between wholesale drop shipping and retail drop shipping and how both are viewed/policies on ebay.

Still not a big deal to me I get Amazon labeled packages all the time from ebay.

My response was somewhat rhetorical in nature and the reason I read it 3 times is that I wanted to see where the buyer actually missed out on anything...didn't find anything.

jacarabetta · ‎04-28-2021

To gkn29,

You seem to have a problem that I posted this. You are correct. I did receive the item in two days. If you read my whole posting you would have found these statements;

"I really have no problem with this except that when I inquired about this with UPS and the seller, no one would confirm the situation. What I don't understand is that how could UPS issue a tracking number then not deliver anything but indicate delivery then just blow off an inquiry."

Okay, I'll try to spell it out a little more. I asked the seller directly if the Amazon shipment was from him since Amazon gave no indication of where the transaction originated. I just wanted to confirm. He then stopped communicating. A simple yes would have sufficed. Why would he want to hide that anyway? As far as UPS goes, that doesn't make sense either. Neither would they give me a direct answer. Do they charge a fee for logging bogus shipping/delivery orders? Just curious for possible future business on eBay. Maybe I should just do more shopping on Amazon instead of eBay.

Anonymous · ‎04-28-2021

@jacarabetta wrote:
To gkn29,

You seem to have a problem that I posted this. You are correct. I did receive the package in two days.

Okay, I'll try to spell it out a little more. I asked the seller directly if the Amazon shipment was from him since Amazon gave no indication of where the transaction originated. I just wanted to confirm.

I actually don't.

Personally, I don't care if the seller used 300 different tracking numbers with 10 different shipping services, bicycle delivery, dog sled, unicycle clown, parade float, golden chariot, SPU (bizarro land UPS) whatever.

If I got my package in two days, so what...

As far as the second section I quoted, c'mon. You don't need to "spell anything out for me"...You KNOW **bleep** well it came from him, don't be "that guy" who sends passive aggressive messages to sellers post delivery and posts on public forums for all to see.

You got your item...drop it. If you don't like how the seller shipped your package, don't buy from him again.

jacarabetta · ‎04-28-2021

Touched a nerve didn't I. You seen extremely sensitive about this issue. Why would that be? Why would you care to respond at all? You seem to really have taken this personally. I guess customer service is unheard of with many eBay sellers. Are you one of them?

Anonymous · ‎04-28-2021

Not hard to figure out. Click on my feedback, then "feedback as a seller"

You're not a seller, you wouldn't get it. Answering passive aggressive messages that a buyer knows the answer to is not part of customer service.

jacarabetta · ‎04-28-2021

No, I'm not a eBay seller. But I do know about customer service. You may not think a customer deserves an answer to a simple question regarding a transaction but you would be wrong. Unless you don't mind loosing customers. No, I won't go back to this guy again. It's a simple matter of having respect for your customer. Would he care? Probably not. Neither do I. You're right. I got my item. Maybe with a little bit of confusion. But that's not the issue. The issue is lack of respect for your customer. If you think 'you got your item so just shut up' is an endearing message to you customer, I assure it's not.

gwgw-73 · ‎04-28-2021

@jacarabetta wrote:
the UPS tracking number indicated that UPS delivered the package to my address that very afternoon. However, there was no package delivered.

Actually, it doesn't.

Did you happen to notice the weight on that UPS tracking number, and the date the label was printed?

jacarabetta · ‎04-28-2021

The item was actually ordered on April 14. The UPS label was created on Apr 17. The UPS tracking number was issued on Apr 19. The item arrived at my home via Amazon Prime on Apr 20 with no indication of where it came from or who authorized the order. On Apr 22 UPS indicated the package with their tracking number was delivered. Checking with UPS they confirmed delivery of the package but to someone named Audrey (that's not my name) in the town where I live. They would not give the ship to address. The weight of the UPS package was 1.2 LBS. The actual weight of the package delivered by Amazon is 7 LBS and is the correct item. UPS also indicated the package originated from Amazon in Dallas TX. Just to try to tie everything together I tasked the seller to confirm if the package was to have been delivered by Amazon via Prime. That was on Apr 23. I received no response. I'm reasonably sure I know what happened and that the seller uses Amazon to fill orders. But I don't understand the UPS connection.

quiwill_6042 · ‎04-29-2021

@Anonymous wrote:
Not hard to figure out. Click on my feedback, then "feedback as a seller"

You're not a seller, you wouldn't get it. Answering passive aggressive messages that a buyer knows the answer to is not part of customer service.

Actually, dearie, it is part of good customer service, but you can't seem to grasp that concept, but then again, you're just a part time seller who probably doesn't grasp many of the concepts of customer service.

You also can't grasp that what this seller is doing violates both ebay's drop shipping policies AND Amazon's, and also has the customer service skills of a gnat.

donsdetour · ‎04-29-2021

Hmm was there a tracking number on the item that was delivered??

USP need to tell you exactly were the item was delivered. It should have been GPS tracked when it was delivered.

jacarabetta · ‎04-29-2021

There was no UPS tracking number on the package delivered by Amazon Prime. There is an Amazon tracking number. The package from Amazon came with a receipt that indicated it was a gift. There was no indication of who sent the gift.

As for the UPS tracking number and the unknown delivery, UPS is being very evasive about this. I started a claim. They gave me a name and town where the package was delivered. It's not my name but it is in my town. Before they will do anything else they now want me to provide proof of purchase and eBay seller direct contact information which I don't have.

powell-memorabilia · ‎04-29-2021

@jacarabetta

Granted, your seller should have responded to you. Personally, I wouldn't worry about having a seller using Amazon to deliver to me. But, to each his own - just don't let negativity drive your decisions.