Multi-user difficulty updating shipping on shipped orders

[matjor_8504]

Hi,

I just got granted user access to my company's account and we have a few orders that need to be marked shipped (with updated tracking info), but I can't seem to do it. My boss has given me full permissions from what we can tell, but I still can't figure out how to update the shipping status. Any help would be appreciated.

Best,

Matt

[rebell45]

Have you gone to the Sold page and tried to Mark as Shipped there? Do they already have a tracking number? If so there should be an Add/Edit choice next to the existing tracking number.

[covexgels]

also having the same issue, why can't my staff mark orders as shipped and add tracking numbers