Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Doing the Right Thing... Hoping it buys me Karma

How to Create Our Own Return Shipping Label

HelloAs we all know, starting Sep 14, eBay will auto approve return request and send shipping label.Our concern is, we sold large packages, USPs return charge very expensive, we can use our own UPS label with half of the cost. Is there anyway we stil...

20 year Ebay Seller. 1 item caused acccount resrictions. Ebay wont follow through with resolution.

I'm a 20 year eBay veteran. I have 7000+ positive feedbacks. My account was supposed to have one *defect removed for case closed without seller resolution* . I received an email from ebay customer service on 8/4/20 that this would be happening but it...

Shipping cost

Hi eBay. I am a new seller in eBay. I want to know about shipping cost and What is the best way of selling items with shipping cost and free shipping

SENT LOT, HALF OF IT RETURNED TO ME, OTHER HALF POOF GONE, NO EXPLANATION FROM USPS. WHAT CAN I DO?

I SOLD AND SENT A LOT IN A FLAT RATE ENVELOPE, HALF OF THE ITEMS WERE RETURNED IN A ZIPLOCK BAG WITH NO EXPLANATION. HAVE NO IDEA WHERE REST OF ITEMS ARE, BUYER HAS NEVER RECIEVED. WHAT DO IDO?

shipping 2 items in same box i cant upload same track number to 2nd item why?

Well my header states it all i used to be able ..when a buyer bought multiple items but did not do the cart thing , to print a label , then go into my solds and add same tracking number to the 2nd item . All was good. What changed ? I cant do that no...

Error: Something went wrong and we were not able to generate the label.

Got this error when I was trying to purchase a USPS label. I discovered it was an address problem. I clicked edit under the senders address and the state was missing, it was listed in the city box. Once I entered the state, I had no problem. Hope thi...

eBay PRESSURE the USPS for faster delivery!!!

Come on eBay. Do something. I'm a book buyer and I still haven't received items I ordered a month ago. I understand the USPS is backed up with three times the volume as Christmas. Pressure them to allow OT so eBay item can get delivered. TYVM!

Breaking any Rules?

I need to know if I am breaking any rules... Have an item that weighs 1 lb 9oz, so it obviously does not qualify for First-Class. It is going to California from the East Coast, Zone 8 2 lbs Priority is $14.90... So I made a custom box by cutting down...

Buyer says didn't receive. FedEx Tracking says delivered. What to do?

This is a first for me. Buyer says the item was never delivered. FEDex says it was delivered. How do I navigate this? Suggestions appreciated.

Package in transit for 2 month buyer won't respond to message

A package I sent was insured via shipcover, it's been transit for 2 months now so I filed an insurance claim. I called ship cover, they said they don't go buy tracking, they need buyer's message that they didn't receive the package, I can't get buyer...

Flaw in a item that was just sold

I sold a vase and went to get it to pack it up and it had 2 marks on it that were not present when I listed it. I sent the buyer a photo and a explanation of the marks because I do not feel comfortable just sending it that way. I would rather not sen...

Bug (?) whereby the buyer cannot choose correct ship to address before paying

Hi,So over the past month I have had on two occasions foreign buyers that are outside US, but their primary shipping address is in US.Case 1)I note that the buyer is located in Mexico, but has a shipping address in US, so after having issued the invo...

New shipping label page , country line of address is missing since last week!

On 3 different items when I went to copy the address I found Canada left off the address ??? It was working fine up until last week when the new improved ship your item page debuted . Makes me wonder if I sent any items out without a country line . 2...

I open case but seller does not respond in 21 days and now my case closed. How ebay will solve it?

We closed this request since there's been no activity for 21 business days. Case ID: 5242692798Seller mduncan_8 Order number: 13-05193-99437Item ID: 274392462116 My order delivered damaged/missing and i contact seller he told he is talking ebay for r...