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Managed services Fees

Does anyone else question the new fee structure? 
1) charging 30 cents final on all sales, I thought I got free listings?

2) charging final fee % on taxes collected? This is not me making money?

3) need to link to checking now -PayPal provided me an account and I could transfer in and out if needed.

4) charging final value on shipping fees - have been. This is because some users are overcharging on shipping and eBay did not want to lose their fees on that profit - even though we honest shippers now get gouged trying to be fair with shipping. 

With COVID I really don’t want to open another checking for ebays convenience. Somehow the charts don’t reflect my store cost and shipping supplies and time? Maybe this hobby is becoming too expensive,

dissappointed. And they call it a customer service initiative?

am I juSt missing something here?

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Re: Managed services Fees

Just sad

Message 2 of 13
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Re: Managed services Fees

@mattiemaes  


@mattiemaes wrote:

Does anyone else question the new fee structure? 
1) charging 30 cents final on all sales, I thought I got free listings?

The .30 cents per ORDER fee is for sold items.  This is same fee that paypal charged in addition to their 2.9%

 

2) charging final fee % on taxes collected? This is not me making money?

I am not a fan of being charged 12.35% on the sales tax that is collected and remited.  However payment processors do charge their fees on the total amount that they process.  Paypal charged their 2.9% on the sales tax too.  

 

3) need to link to checking now -PayPal provided me an account and I could transfer in and out if needed.

This might take a bit of getting used to but I am not too worried about it.  My money will go into the ebay Manged Payments account then I will choose to have to have payouts once a week.  You can choose daily if you prefer.  The delay in the funds reaching your bank account is because of processing times by the credit cards and banks.  If you use a major chain bank I have heard that funds are available sooner.  

 

4) charging final value on shipping fees - have been. This is because some users are overcharging on shipping and eBay did not want to lose their fees on that profit - even though we honest shippers now get gouged trying to be fair with shipping. 
This is how final value fees worked since 2008.  When ebay went to the flat fees of 10% that we currently have that actually reduced the selling fee % for lower priced items.   If memory serves that is also when they started the 50 free listings a month.

 

With COVID I really don’t want to open another checking for ebays convenience. Somehow the charts don’t reflect my store cost and shipping supplies and time? Maybe this hobby is becoming too expensive,
Ebay can't know what your shipping supplies cost so they can't factor that into the sales reports.  You have to crunch your own numbers and see if the bottom line makes sense for you to keep selling on ebay or not.

 

dissappointed. And they call it a customer service initiative?

am I juSt missing something here?


 

Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003

Message 3 of 13
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Re: Managed services Fees

i'm in complete agreement with you. 

1) Spent 1.5h yesterday on a phone with 2 reps and 1 manager, and nobody knew why ebay charging 30 cents. Great. They call it a transection fee and saying Paypal did the same. But its not true. Paypal charged 30 cents when money actually exchanged hands. Here what happened to me yesterday: a buyer made an offer, and I excepted, 2 hours later buyer asked to cancel the sale. Ebay charged me 30 cents with no refund. Why? So, ebay is charging 30 cents on all cancelled sales. Can you imaging the bonus the ebay executive got for this brilliant idea? 

2) charging final fee % on taxes collected is against the law. I asked my attorney to look into this. Feel free to contact me to join

3) need to link to checking now -

Did you check you invoice? It is not in time order, absolutely impossible to figure out if its correct. I have a Master in Math, and decided to check June invoice, Result: 3 mistakes of not returning a final fee after refund and cancellation. On a top of it I have a PayPay invoice as well.

5) Athematic returns at buyer request...Buyers are smart, they check "something wrong with an item" and the seller has to pay for the 2 shipping.  Some of my items cost $10 with $10 shipping.  

 

Bottom line: ebay is taking care of Buyers only. Seller lost a lot with managed payments, and there no way back to unmanaged. Looking for another sale vehicle.  

WHO IS WITH ME!!!!!! 

Sorry for the possible errors, English is my third language.

Message 4 of 13
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Re: Managed services Fees

If you are a community volunteer you have to try to be credible.

 

The .30 cents per ORDER fee is for sold items.  This is same fee that paypal charged in addition to their 2.9%

Its not true. Paypal charged for the transection when money exchanged hands. Ebay charges even the sale is canceled. 

 

However payment processors do charge their fees on the total amount that they process.  Paypal charged their 2.9% on the sales tax too.  

Another not true and against the law.

 

I don't know what "ebay community volunteer", but to defend ebay's idiotic decisions must be profitable.

Let me give you another one to defend:

When a seller gives a buyer a bad feedback to try preventing another seller headache, ebay count the feedback a positive, because there is no negative option. So unless you actually read every feedback for every buyer, you will never know if somebody using the system 

 

Message 5 of 13
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Re: Managed services Fees

I am having trouble with two points; 1) when managed payments started the story was that in most instances the seller would pay less. In the first week this was so. About 1% less. But now it is back to what I used to pay when Paypal was in the mix. In addition, many sales charges are different even though the sales price is the same. How am I supposed to manage this? With Paypal the fees stayed the same on a sale and so did the EBAY fee.

2)I am noticing that the payout amount that is available and the amount that is processing changes. A couple days ago $76.00 was available for the next payout but today the available amount has shrunk to $37.00. How is one supposed to budget when the payouts  change up and down?

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Re: Managed services Fees


@mattiemaes wrote:

3) need to link to checking now -PayPal provided me an account and I could transfer in and out if needed.


That's actually better than PayPal because now you can transfer a partial refund for overpaid shipping directly into the buyer's Managed Payments account. Or if the shipment to the buyer is returned to sender, you can withdraw funds to pay for a second shipping label from the buyer's Managed Payments account, for example.

 

This is not to mention that what PayPal can do, Managed Payments can do better, like the paypal.com/shipnow to buy shipping labels, or using your Managed Payments balance to pay for your purchases on eBay, or the free $30 up to 12 times a year for return shipping if you contract remorse on those purchases.

 

Managed Payments is also better for eBay because eBay gets the FVF in cash every minute there's a sale, instead of waiting for each seller's period to finish before getting paid for their monthly invoice, or the hidden costs of collecting those payments. In effect, by mandating Managed Payments and creating the illusion of lowering the combined eBay+PayPal fees to 12.35% for example, eBay is actually making more money than before, the $10.8bn most recently.

 

The only downside is sellers now have to wait to be paid. But that's only fair because eBay used to have to wait, for up to a month, to be paid their FVFs.

Message 7 of 13
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Re: Managed services Fees


@gmckee3 wrote:

If you are a community volunteer you have to try to be credible.

 

The .30 cents per ORDER fee is for sold items.  This is same fee that paypal charged in addition to their 2.9%

Its not true. Paypal charged for the transection when money exchanged hands. Ebay charges even the sale is canceled. 

 

However payment processors do charge their fees on the total amount that they process.  Paypal charged their 2.9% on the sales tax too.  

Another not true and against the law.

 

I don't know what "ebay community volunteer", but to defend ebay's idiotic decisions must be profitable.

Let me give you another one to defend:

When a seller gives a buyer a bad feedback to try preventing another seller headache, ebay count the feedback a positive, because there is no negative option. So unless you actually read every feedback for every buyer, you will never know if somebody using the system 

 


@gmckee3   It is correct that Paypal charged their transaction fee when the payment has occurred vs ebay's .30 cents when the transaction takes place even though there is NOT yet a payment.

 

 However, PayPal's fee of .30 cents was nonrefundable no matter how soon you canceled the sale if the buyer paid.    Since PayPal stopped refunding their 2.9% too this makes a full order cancelation with MP actually better if you have to refund a buyer for a returned item OR cancel a sale as buyer requested.    

 

Neither eBay or PayPal refunded fees though for partial refunds.  So if you have to make a partial refund you still do not get your fees back.

 

I am sorry to say that I am correct that PayPal did charge their fees on the sales tax since November of last year when eBay stopped collecting the sales tax as a separate payment from buyers.  

 

It is NOT illegal for a payment processor to charge fees on the sales tax.  Do I like it, NO.  

 

 

 

 

 

When the market place sales law first started the buyer would see a charge for payment that went to the buyer and a separate charge for the sales tax that ebay collected and remitted.  

 

 

 

Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003

Message 8 of 13
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Re: Managed services Fees

Ebay is making some damages to buyers too.
I see that this Global Shipping Program is charging often some more than actual fees and import taxes, and that there is NOT a REFUND of amounts paid in excess.
In this situation I DO NOT BID on objects that are shipped through GSP.
Somebody here has some experience to share ?

I don't think that this is a good thing for Ebay nor for sellers..

Message 9 of 13
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Re: Managed services Fees

Ebay don't refund the fee even when buyer cancel the sale BEFORE he paid. How is it better?  I refuse all cancellation, let ebay deal with buyers:)

 

I'm working with my lawyer on fee on taxes, we will see.

 

You never answer to 

When a seller gives a buyer a bad feedback to try preventing another seller headache, ebay count the feedback a positive, because there is no negative option. So unless you actually read every feedback for every buyer, you will never know if somebody using the system 

 

Message 10 of 13
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Re: Managed services Fees

I'm so happy for the ebay making $10.8bn!!! Some of the money at the seller's expanse.

Message 11 of 13
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Re: Managed services Fees


@gmckee3 wrote:

Ebay don't refund the fee even when buyer cancel the sale BEFORE he paid. How is it better?  I refuse all cancellation, let ebay deal with buyers:)

 

I'm working with my lawyer on fee on taxes, we will see.

 

 

 


 

 

Ebay used to refund their 10% if a buyer paid before a sale is canceled.  Paypal did not refund THEIR fees even on refund request cases filed for returns or INR's


I know that MP refunds 100% of the fees ( less the .30 cents) when a buyer requests to cancel because I had a $98 sale right after MP started where a buyer requested to cancel.   This saved me the nonrefundable PayPal fees that I would not have been refunded before. 

 

I personally cancel when a buyer requests to do so because of eBay's lenient not as described refund request policy.  A buyer that you refuse to cancel the order for can turn around and SAY an item is not as described and you MUST pay return shipping and refund the buyer. 

 

 

"You never answer to 

When a seller gives a buyer a bad feedback to try preventing another seller headache, ebay count the feedback a positive, because there is no negative option. So unless you actually read every feedback for every buyer, you will never know if somebody using the system "

 


Feedback is not a MP issue which is why I didn't mention it before.  Leaving a NEGATIVE comment in a POSITIVE for a buyer is a violation of policy. The buyer can report the seller and have it removed.

    Ebay USED to allow negative for buyers but what happened was a the buyer that received negative feedback just turned around and left negative feedback for the seller. 

Personally I'd like to see buyers stop receiving ANY feedback as it's pointless.   

Even back when a buyer received negative feedback that did not stop them from making a last minute purchase on an auction OR a buy it now so you had no time to review the buyers feedback.

Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003

Message 12 of 13
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Re: Managed services Fees

now I am getting notices that my bank is declining payments and I called them they are not. The automated help system is not doing anything but stating a live person will be with me and then dropping the chat and no one ever gets back to me in the allocated time, if at all. Disapointed. I think it was better before?

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