Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping charges not calculated correctly.

Not the first time this has happened. How does eBay allow a buyer to select first class when it was clearly listed as weight over 1 pound. The buyer gets it at $6.50, but the post office will charge me well over $10. How does this happen ? Usually th...

Ebay Shipping Labels

Anyone else having trouble printing ebay shipping labels this morning? When I clicked to purchase the label - it never took me to the label page so it could be printed out. When I try to reprint it - I am just getting the never-ending circle in the m...

How to ask ebay to step in

Hi. A week ago i sold an item. After it was shipped, the buyer informed me, that he doesnt want to pay for his customs tax and harras me on fb about me having to cover his fees. I refused, explaining that he as a buyer is obligated to pay for his cou...

Impatient buyer wants to open case because eCheck refund isn't clearing fast enough.

Exactly as title says, I've issued this buyer a refund through PayPal's partial refund system and we're waiting for it to clear, as all eChecks always have. But since it's not instant they're saying they will open a case against me, and not are tryin...

Issues with a package that the seller is forcing to be sent to me and I cancel it right when the car

The seller is not being helpful with this issue and I need the seller address so I can reroute the package back to them and it’s gonna arrive this afternoon can someone help me?

Think Twice Before Selling on eBay

So, eBay has a 100% Money Back Guarantee Policy that any buyer can take advantage of for a full refund and eBay will do absolutely nothing to make sure this policy is never abused to a disadvantage to any private seller. Here is my personal experienc...

Angry seller using derogatory terms, trying to bait me into an argument....

I'm currently waiting for a return label for only my second return ever on eBay. Seller is sending me very angry messages using ethnic derogatory terms, which I cannot even post on here. They have to do with a certain religion. I believe the seller i...

Resolved! need help on how to handle a problem

I had a buyer message me that the item he received from me today. It is a Keurig Universal Cup and he said it didn't fit his machine. I don't want it back because it is no longer new. He didn't open a return. Would I get a defect if I cancel the orde...

How much lead time do y'all (sellers) think is needed to change the 'working hours' you have set?

I am a same-day shipper. I had something come up last night that I knew would take a lot of time today, so (at about midnight PST last night) I shortened today's working/shipping hours to finish at 10:30am Pacific rather than 2pm Pacific. Since there...

Resolved! Damaged truck bumper, back ordered replacement, seller may or may not arrange return... WTH?

Greetings eBay peeps. Primarily wondering if any cause for concern... I received a badly mangled bumper from a reputable large auto parts retailer and they have accepted my return. They offered a refund or a replacement, but the item is out of stock....

Resolved! Seller Won't Replace Item Till It Is Received Question

I received an item that was suppose to be new, but ended up arriving as a used opened box. Seller asked for a photo and I sent them evidence that the item arrived opened. They agreed to do a replacement and sent me a pre-paid return label. I shipped ...

International Standard Shipping

Does anyone have experience using the International Standard Shipping Service? I've had three packages returned to me from the shipping center this past week, and it only said unable to deliver due to customs restrictions. The link they provide for m...

Confused about included insurance

Let's say I sold an item for $200 & USPS has $50 included insurance. So, do I purchase only $150 additional insurance, and if there's an issue the $50 is included for free? Or is the $50 free VOID since the total needed is over that amount?

What if the buyer accept the partial refund?

I've communicated with the buyer over eBay messaging system and ask him if I offer him a partial refund of $300 and keep the graphic card, would he accept it? If he say yes..which he did.. and if he accept the refund through the eBay system, does it ...

Shipping items for free via standard envelope

Hi, I'm concerned about trying to sell trading cards on eBay. If I charge for shipping to send with a tracking number, most people will avoid my cards and go for free shipping options. However, if I offer free shipping then many cards will cost me mo...