Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How much lead time do y'all (sellers) think is needed to change the 'working hours' you have set?

I am a same-day shipper. I had something come up last night that I knew would take a lot of time today, so (at about midnight PST last night) I shortened today's working/shipping hours to finish at 10:30am Pacific rather than 2pm Pacific. Since there...

Resolved! Damaged truck bumper, back ordered replacement, seller may or may not arrange return... WTH?

Greetings eBay peeps. Primarily wondering if any cause for concern... I received a badly mangled bumper from a reputable large auto parts retailer and they have accepted my return. They offered a refund or a replacement, but the item is out of stock....

Resolved! Seller Won't Replace Item Till It Is Received Question

I received an item that was suppose to be new, but ended up arriving as a used opened box. Seller asked for a photo and I sent them evidence that the item arrived opened. They agreed to do a replacement and sent me a pre-paid return label. I shipped ...

International Standard Shipping

Does anyone have experience using the International Standard Shipping Service? I've had three packages returned to me from the shipping center this past week, and it only said unable to deliver due to customs restrictions. The link they provide for m...

Confused about included insurance

Let's say I sold an item for $200 & USPS has $50 included insurance. So, do I purchase only $150 additional insurance, and if there's an issue the $50 is included for free? Or is the $50 free VOID since the total needed is over that amount?

What if the buyer accept the partial refund?

I've communicated with the buyer over eBay messaging system and ask him if I offer him a partial refund of $300 and keep the graphic card, would he accept it? If he say yes..which he did.. and if he accept the refund through the eBay system, does it ...

Shipping items for free via standard envelope

Hi, I'm concerned about trying to sell trading cards on eBay. If I charge for shipping to send with a tracking number, most people will avoid my cards and go for free shipping options. However, if I offer free shipping then many cards will cost me mo...

Don't order from sellers that use Bluecare Express

My eBay seller claims my package was delivered but it wasn't. No video on Ring Doorbell. Full tracking history gives no source or intermediate locations just times and destination address. Seller sent me pictures of the so called delivery, but it was...

Item has not been been shipped with FedEx Overnight.

I bought an item on Friday, November 13th. The estimated delivery was Tuesday, November 17th, and is shipped using FedEx overnight shipping. My problem is that my item still hasn't been shipped and the shipping location was in CA, my shipping address...

Resolved! Opinion on a return with seller

Hello all,I'm in a quandary on a recent item I purchased. The model number of the item I received was different from the model number that was in the seller's description. This should be a straight forward return, however, I was informed by the selle...

Unable to Generate Shipping Label Error - but it charged me anyway?!

This is a first for me. Trying to print a basic $2.80 media mail label from my sales page. I pay using my debit card (through paypal), same as always. It successfully charged my card, but then came up with this error message. So now I've been charged...

Order Transfers - Last Stamps.com Updae

Last Friday, Stamps.com did a software update and ever since, my eBay orders won't transfer over automatically. I even deleted my store and re-established the link (twice). All went well except it still doesn't work. A tech support question to Stamps...

Seller dishonesty about item location (CHINA)

So it looks like Chinese sellers are starting to get clever about listing an item's location as being in the US when it's really coming from China. This needs to stop. I just ordered an item that said its location is in NY -I'm located in DC and purp...

How the CORONA condition affects shipping

In today's world of CORONA, is there still a delay in shipping, and how long does it take for a product to arrive within a month or so, usually within a month?

Usually GSP tooks about two weeks, three at the most to deErlanger Kentucky Global Shipping Centre.

Usually GSP tooks about two weeks, three at the most, to deliver a international package - even in pandemic times.But this time four weeks and nothing still. The package sent from Erlanger, Kentucky Global Shipping Centre, is stucked in Amsterdam or ...