Hate to tell you, ebay always sides with the buyer. I, too, had a case where the offering had a good description, clear pictures, etc. Never said it was antique or claimed age, just that it hadn't come right of the boat, so to speak. The buyer claimed SNAD on me because it wasn't OLD enough for her. She expected an expensive antique. THAT is what she said in her claim. I, like you, talked to ebay and was told that there was nothing to justify her claim as I never claimed it was antique or old. Well, she holds out and escalates the case to ebay who FINDS IN HER FAVOR IN LESS THAN 5 MINUTES!!!! WOW! Everytime I have called ebay I have had to wait a considerable period of time to get someone.
So now I get the so sad, too bad story when I call about having been scammed by the buyer as the case is closed.
Hubby and I are waiting for our store subscription to run out and then we are leaving ebay after being here since 1998!
It seems in the last year there have been a lot more scammers than I have ever encountered before. They KNOW, like your's did to you, how to game the system and get all their money back.
