Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

WHERE DID MY REFUND GO???

I have emails from seller saying i have gotten my refund. where is it?? Not my bank card and not my paypal account is it a scam. if so i wasted 20$ on phone cases that were comepletely wrong and way over priced

Returning an item

When you start a return and get a message that seller has accepted your return and the seller provided RMA, what does that mean? And then an email from ebay stating to ship the item back and print a label. Who exactly is paying for this return label?...

Item lost in customs: U.S. seller's options?

I've found several posts on this topic where a U.S. buyer had an item lost in U.S. customers. I'm a U.S. seller with an item that seems to be lost in the buyer's customs service. What, if anything, can I do? First, let me say that the buyer is not in...

Resolved! Florida Orders

Am wondering if it will be affect my top rated seller status if I hold off shipping Florida orders. Surprised to even have any but I do. Or should I just go ahead and ship.

Seller make it right period?

Twice today I called to have a defect removed because the buyer opened the item (cell phone) and eBay policy says the item cannot be altered. Both customer service reps told me about this "seller make it right period" where I have 3 days to "discuss"...

Resolved! Avoiding a shipping strike

I currently sell sunglasses for a warehouse and I was just notified that one of my orders is out of stock until a couple of days. I already notified the buyer, and he agreed to wait the few days.. But what can I do to avoid getting a shipping strike ...

Can't ship by FedEx from Ebay anymore?

I want to print a FedEx shipping label for an item I sold, so I go to the Print shipping labels button, then Purchase and print shipping labels US Postage Service or FedEx shipping label and it sends me to this http://pages.ebay.com/sellerinformation...

Resolved! INR - UPS Item in Transit (Delayed) to Harvey Affected Area of Texas

Hello Everyone, My buyer purchased a lamp on August 25th (a Friday night), I printed the shipping label right away with a Monday shipping date, and the package departed CA on Monday the 28th. The buyer and I have been in contact about the item and I ...

Item return problems

I am having trouble contacting both ebay and my seller regarding an item I returned for refund.

Resolved! Buyer requested different shipping address

Buyer requested that I ship to different address than approved ebay/Paypal address (different person's name and address in different state). I explained to buyer that I am suppose to send to address on file, and doing otherwise voids my Seller Protec...

Listing misrepresented as US seller, but item was shipped from China

Even after seller wrote to say they "were out of stock" and were "waiting to hear from me" about shipping from China - I wrote back "do NOT ship from China." They wrote back - to say they had shipped from Guess Where. I called eBay and they were not ...

eBay case unfair decision

eBay have shown once again what a one sided company they are, for them it's always the buyer first and that they are always right. I had an item which was sent to the buyer and after 2 weeks he contacted me saying it's not possible to repair and he w...

Large order not recieved.

I have a large order (50ish items) that is starting to run late, ordered July 21st, and estimated arrival time was Aug 9-Sept 14th.First off, should I open a "did not get the item" case now or wait until the 14th? There is a 45 day window from the OR...

Return help please.

Yesterday I accepted a return. During the process, after clicking to 'accept the return', I believe it gave me an option for Ebay to send the shipping label and then it gave me a cost of 10.xx. I clicked on that. Why does my message state that I need...

Local Pickup Paid PayPal now wants item shipped

Item clearly listed Local Pickup Only was purchased w Paypal but then buyer emailed asking for me to ship item across country. I sent buyer a copy of Fedex estimate but after a week buyer won't respond to my multiple messages asking them to Paypal me...