eBay

lukstillyard0 · ‎01-02-2019

Hi. I paid for an iPod for my daughter on the 7/12/2018 for Christmas but it didn’t arrive till the 27th now because it went far past it’s expected date, I brought another one. tried to return it and opened a case. But failed and was rejected. He said it was not his fault as he posted on the 10th. Now I’ve just noticed he had wrote the wrong postal code so that’s why it was late and was his fault. Now with this late bit of evidence is there a way I can win open a new case.?

berserkerplanet · ‎01-02-2019

If it was delivered past the eBay published expected delivery date it is Not As Described (according to eBay) and a case can be opened and won.

terrycanarsky · ‎01-02-2019

Inaccurate advice.

This is NOT a case of "not as described".

If the seller had shipped on the 10th, then he/she was within his handling time and the package should have reached the OP before Christmas. However, the OP reports that the seller had made a mistake and put down a wrong zip code which lengthened the delivery time. None of this is "not as described".

"Not as described" has to do with the item itself, not simple human error in hand-writing.

OP, what would be your preferred outcome here? Presumably the item meets with your approval. Does the seller participate in "guaranteed delivery"? Regardless, he/she has already received a demerit on his account for the late arrival.

~M

ma-647837 · ‎01-02-2019

@terrycanarsky wrote:
Inaccurate advice.

This is NOT a case of "not as described".

"Not as described" has to do with the item itself, not simple human error in hand-writing.

@Anonymous wrote on Dec 27, 2018 11:34:47 AM:
I can confirm that if an item arrives later than the latest estimated delivery date this would qualify for a return at the seller's cost under our not as described policies. The estimated delivery date is based on the shipping method, handling time of the seller, and historical data and as such, is considered a part of the listing description. A seller chooses their courier and is subsequently responsible for anything that happens to the item in transit with that courier.

fern*wood · ‎01-02-2019

That doesn't seem fair since the seller does not set the estimated delivery dates. Many of those seem totally impossible to meet since many ignore handling times altogether. Is this true even if the seller met the shipping time metrics?

berserkerplanet · ‎01-02-2019

Yep.

https://community.ebay.com/t5/Bidding-Buying/Feedback-for-sellers-arrived-late-and-poorly-packaged-b...

terrycanarsky · ‎01-03-2019

From eBay's pared down "FAQ": "If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described, request a return from My eBay. We will track the resolution and help if you ask us to step in." Nothing in there says anything about arriving later than expected - unless it's one of those 'hidden' metrics.

@Anonymouswould you please shed some light on this? It would seem, from your quoted-from-elsewhere remark, that late arrival somehow inexplicably is considered "not as described".

Again, I ask the OP what the desired outcome would be. The seller already has a demerit for a late arrival, and there is no indication the buyer is unhappy with the item itself.

~M

Anonymous · ‎01-03-2019

@lukstillyard0 wrote:

Hi. I paid for an iPod for my daughter on the 7/12/2018 for Christmas but it didn’t arrive till the 27th now because it went far past it’s expected date, I brought another one. tried to return it and opened a case. But failed and was rejected. He said it was not his fault as he posted on the 10th. Now I’ve just noticed he had wrote the wrong postal code so that’s why it was late and was his fault. Now with this late bit of evidence is there a way I can win open a new case.?

Hi @lukstillyard0, if the item arrived later than the latest estimated delivery date you are eligible for a return. While the seller may have denied your return request, you can ask eBay to step in and help and we will review for the best resolution. eBay considers the estimated delivery date to be a part of the description, so if an item arrives late this would be a case of the item not being as described. A seller would need to pay for the return shipping cost in these situations.

Ultimately, while there does seem to be some debate as to whether the estimated delivery date is a seller's responsibility I want to clarify since the estimated delivery date is based on the seller's shipping choice, handling time, and historical data we would absolutely consider this the seller's responsibility. Additionally, I wanted to stress that this is not a new approach as our eBay Money Back Guarantee has offered protection for late shipments for a number of years. Many buyers make purchases based on the arrival date of the item and as such, late arrival is a serious concern.

Sellers who offer Guaranteed Delivery receive additional protections as long as they meet eligibility requirements; one example is for those sellers who offer the Handling Time promise, eBay would cover the cost of return shipment if an item is shipped during their stated handling time but still arrives late and the buyer wants to return it. We would also offer a coupon voucher for the cost of shipping to the buyer if they wish to keep the item. The seller would be protected from a negative impact to their account for these transactions that offered Guaranteed Delivery.

dalo4242 · ‎01-03-2019

@Anonymous

that is utter garbage. Sellers can't control things like weather delays.

On the bright side, I had been kicking the idea of selling again, and you just got me to forget about it. Congratulations.

nc-daydreamer · ‎01-03-2019

I wonder if the obvious is not being overlooked?

Where did the seller get the "wrong" zip code from?

When an item is sold, eBay / PayPal generates a shipping label with the address that a buyer has verified with them as being correct. Even if a buyer verbally (or even via email) advises seller of a different delivery address (or zip as the case may be) - if the seller changes it from what is on the label to anythig else, then that invalidates any protection the seller may otherwise have. When you bought the item, you were given a chance to confirm the delivery address was right.

So, how did the seller get this wrong delivery info when the buyer confirmed it as correct at time of sale? Where did it come from? Or, did the seller just handwrite it on the package for some strange reason? Am I missing something?

And no, I've never heard of a second case being permitted under any circumstance.

I am a founding member of the eBay Community Expert Group: a USA volunteer mentor with over a decade of experience. I am not an eBay employee.

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Anonymous · ‎01-03-2019

@dalo4242 wrote:

@Anonymous

that is utter garbage. Sellers can't control things like weather delays.

On the bright side, I had been kicking the idea of selling again, and you just got me to forget about it. Congratulations.

Hi @dalo4242, we actually offer protections specifically for weather delays. If this was the source of an issue with one of your transactions, be sure to touch base with Customer Service to see what options are available.