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Labels Not Printing Properly

Going to print labels today and it is not working properly.

When I click Print Label after generating label, it comes up with the Label ONLY in preview, normally it is sideways on about half a sheet of paper in preview. 

The label itself shows up properly so I printed it anyways but it is too close to edge and cut off some of left side.

I have tried resizing and changing page orientation to no avail. 

Tried 2 different computers and same thing on both.

I don't see any option on my end to change it, any thoughts?

Preview after Generating:

1000122531.jpg

Printing Page, note it shows complete Label:

1000122533.jpg

Printed Label, Left side cut off.

1000122534.jpg

Message 1 of 8
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Labels Not Printing Properly

Next time you generate a label, check to see if your label size was changed from 8x11 to 4x6

 

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On the label purchase page first make sure your label options are expanded (text is slightly different from below screenshot - it now says 'switch to advanced shipping'):

shippingoptions.png

 

When your shipping options are expanded:

printformat.png

 

 

If you're using bulk labels:

 

bulkprint-changesize.png

Message 2 of 8
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Labels Not Printing Properly

I had the same thing happen to me today.  I last printed a label on 1/3/25 and this did not happen then.   No matter what I tried I could not get it to print to line up with my half sheet label.

Message 3 of 8
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Labels Not Printing Properly

Where are you getting this page view from? 

Message 4 of 8
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Labels Not Printing Properly

This happened to me a while back.  Somehow the preference for shipping labels got changed from 4x6 to 8x11.  After you buy the label you cannot resize them.  It has to be selected prior to buying.  You'll just have to cut those ones out and tape them on.  Or void the label and re-purchase them.

Message 5 of 8
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Labels Not Printing Properly

My printer had the same issue for no reason at all.  In printer properties you can select "print original size" and it reduced to 4 X 6 even after purchase. 

Message 6 of 8
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Labels Not Printing Properly

This did not work for me - I even voided the label and generated a new one making sure to follow exactly what is given here. The preview was correct -but just like before the view to print was wrong. 
I am having the same issue. 12 months of 2 per page labels (Avery 8126) printing properly and now it will only print one label in the middle of the page even when the preview on Ebay is correct. 

Message 7 of 8
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Labels Not Printing Properly

Update:

Next day, it worked properly, I saw where to change the size setting under Buyer's address, but it was still set to the standard 8.5" x 11" that it normally is.

Labels printed as usual, just a fluke in system I guess.

Message 8 of 8
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