Item not recieved and no updates

[chrisredfieldstars]

Hello everybody,

I have one question.

I bought item on 14. Sep that was shipped from Japan to Europe after 8 days.

I got tracking number that haven't updated and change at all and it's still at airport.

I contacted seller who told me that Typhoon hit airport and everything get delayed for 2-3 weeks.

Deadline for delivery is 7. Nov,but seller told me to give him a week,which is wierd since he previously said it's been delayed for 2-3 weeks.

I'm afraid item got lost even if deadline hasn't passed since there haven't been update.

Is it possible for me to open dispute and I got refund as well as the seller?

Kind regards

[donla37]

If the deadline for delivery is November 7th you can't do anything until then.

[ed8108]

If you do not receive delivery, just file a item not received request, the day after the earliest expected delivery date.

[chrisredfieldstars]

Did you meant latest expected delivery date instead of earliest?

Because  earliest expected delivery date is 15 Oct.

Here is estimated deliver date

Mon, 15 Oct - Wed, 07 Nov

[missjen831]

@chrisredfieldstars The LATEST delivery estimate. Your purchase isn’t late. If it doesn’t arrive BY 11/7, you can file a INR on 11/8.