Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Item hasn’t arrived

I bought an item and the seller hasn’t even shipped the item and the estimated time to arrive was a day ago. I have done a request, sent messages, and tried contacting the seller but they still won’t respond to me.

Question about changing from free shipping to charging

I'm considering changing from free shipping to charging shipping. I have a question. For example if I sell a pair of jeans for $8 plus $7 shipping. The buyer gets them and they dont fit or they dont like them. They open a return and pay $7 to ship th...

What's the cheapest way to ship jeans? Poly mailer?

USPS flat rate boxes seem high these days. Can I just ship jeans in a poly mailer bag? Is that the cheapest method? I'm talking about full length adult jeans. BTW.

Resolved! Help with Returns!

I recently bought something and when I received it, it didn't match the photos in the descriptions at all. I successfully started a return request and ebay gave me a shipping label to print out and is telling me to ship it. However, I read on the for...

shipping label dated November 12 or 13?

Since the post office is closed on November 12, should I change my shipping label date to November 13?

Ebay Needs audited by the federal trade commision

The federal trade commissions and ic3.gov want your complaints . If u feel you have been frauded.Say a China seller implies there products are located in the USA when in fact they are in CHINA this is consumer fraud .

HEY EBAY - you do know that Monday November 12 is a postal holiday, right?

Note to ebay and fellow sellers - just printed labels for USPS shipment using the bulk shipment and the labels DEFAULTED to Monday, November 11. THIS IS A POSTAL HOLIDAY! In the past, the bulk shipping has recognized USPS holidays and used the next d...

On Sept 16 I was in the ER for what is an ongoing issue

Sept 16th I was taken into the ER for what was thought to be an on going illness. Before I went I put my Store on Vacation status. When they sent me back home on meds for what was actually wrong, I took the Vacation status down. I have only had few a...

How to get US based customer service rep on the phone

I am tired of talking to the Philipines as nothing ever gets accomplished. Is there a trick to getting a US rep on the phone?

Local Pickup - Sending Contact Information

I just sold an item offering local pickup as an option. The buyer said he would like to use this option and pay me in cash on pickup. After reviewing many posts on this forum regarding local pickups, this appears to be the best way to handle this. So...

Resolved! USPS Advice pleeeeeeze?

As a seller, how can I mail (for example) a U.S. coin valued at $10 securely with tracking without having to pay $6.70 for Priority Mail? I could use First Class but at $2.05 you don't get tracking. I see lots of sellers offering $2.75 or $3.00 shipp...

Possible UPS damage, large package, buyer requesting partial refund

So the item in question is a set of motorcycle wheels that sold for $750 (I only saw $500 of this). These cost $100 to ship The buyer is claiming the brake rotor is bent. This is a $200 rotor to replace new. It's next to impossible to prove the rotor...

Shipping to Italy

What is the best and cheapest way to ship an item to Italy? (Tracking and signing etc.) So I can prove thast the person received the item.

Resolved! Buyer requests we not deliver until 12/5 in PP note how does this work with my G.shipping times?

buyer has paid $325, Maybe have PP esgrow until so it doesn't show payment last time i did this it got me a defect and i called they said don't worry about it, but never removed defect. anyone have any answers?

Has anyone else seen USPS Mailing tube delivery become SLOW

I have been shipping with 3 inch mailing tubes since about June this year with good success. I use first class mailing with tracking. Packages are up to 13 oz. Average delivery time for the tubes has been around 4- 5 days to the continental US.Starti...