Item not received, returned to seller as not delivered

[bmwsofia]

Hi, I bought an item, which wasn't received and was returned to seller, as long as courier could not find delivery address. The item was from Germany, not China, so I was able to communicate with the seller and we managed to agree to send it back to me. Now I understood that he will not do this, but 90 days have passed already and I can't open a ticket. I have chat history with the seller and tracking number, which shows that item was returned. What can I do to solve this in my favour?

[chunkth-70]

If you paid by PayPal or credit card you can contact them

[boomer1346]

Same thing happened to me in the USA shipped from China . They said it was returned and would ship it back air mail . Never received and when I try to contact ebay says the seller messages are overwhelmed so I cant send a message. Ebays guarantee is worthless . The item was first shipped in March guess it is too old for ebay to help.

[candiesduds]

Was your address correct? If it wasn't then the only refund you would be entitled to is just the item cost, not original shipping paid. If the address was correct then contact your Post Office to see why it didn't come and was returned to sender. If the Postal System made an error maybe they can redirect it back to you if it's not already left the country. If the seller received the item back already and isn't refunding you anything open a Paypal claim or a chargeback with your credit/debit card.