It was not possible to generate the label. Ship From ZIP code is not valid.

[keyboardstickers]

Started November 17 /2023 can't purchase label from ebay , gives me error : 

It was not possible to generate the label. Ship From ZIP code is not valid.

Been using same shipping address for the last year and was told from rep at ebay that it is a problem and will be fixed within 24 hours On Friday November 17/2023 . Saturday , Sunday , Monday and still not working . Tried to purchase in bulk , same error . 

Any help will be appreciated 

[nobody*s_perfect]

The "Shipping from" ZIP Code can be different from the ZIP Code that's part of your return address.  Go back to the label form and check that the "Shipping from" ZIP Code entry matches the ZIP Code that's part of your return address.  The eBay gremlins have been known to change it, and they might have changed it to a number that isn't a real ZIP Code.

[cardboardking]

I have had this problem too since Saturday.  So has a buddy.  I have been printing USPS shipping labels for 10 years.  Even though I am in Canada I have my USPS shipments driven across the border and this has never been an issue before.  All of a sudden it is a problem.  1 Chat, 2 Calls (including an escalation to a supervisor) and 1 email to eBay and nobody is able to tell me what the issue is or when it is being resolved.  You would think that if this was a widespread problem (i.e. every seller in Canada who ships via USPS) eBay would have received a lot of support calls and all of the agents would be able to be able to access information on this issue and tell me more.  I have a service request number and an IT ticket number but when I call nobody can give me a straight answer as to the reason for the problem, status of either ticket or a timeline for resolution.  Extremely frustrating to say the least.

[greatstylefinds]

I'm having the same issue. First experienced it in one store on Nov 20, 2023, but the other store is working fine, no issues with purchasing shipping labels. Ebay promised to look into it with no timeline on resolution...

[valueaddedresource · Accepted solution]

@keyboardstickers  @greatstylefinds  @cardboardking  - someone else was having this issue as well and found it was a problem with their ship from address being in US but return address being Canada.

https://community.ebay.com/t5/Selling/Why-isn-t-shipping-working-today/m-p/34116180/highlight/true#M...

Hope that helps!

[wastingtime101]

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@valueaddedresource wrote:

someone else was having this issue as well and found it was a problem with their ship from address being in US but return address being Canada.

https://community.ebay.com/t5/Selling/Why-isn-t-shipping-working-today/m-p/34116180/highlight/true#M...

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Tagging @crazy_ash_parts that asked about this here:

https://community.ebay.com/t5/Ask-a-Mentor/It-was-not-possible-to-generate-the-label-Ship-From-ZIP-c...

Update your return address on this page:

https://accountsettings.ebay.com/uas/addresses

[keyboardstickers]

Change in Account setting return address same as ship from and make it primary . I did it this morning and started working . They probably did something without telling 

[keyboardstickers]

Change in Account setting return address same as ship from and make it primary . I did it this morning and started working . They probably did something without telling 

[keyboardstickers]

I changed the return address to be the same as shipping address and started working . Make no sense whatsoever since been doing for the last 6 years same way and suddenly Friday stopped working and  no one at customer service can help you . Thank you 

[valueaddedresource]

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@keyboardstickers wrote:

I changed the return address to be the same as shipping address and started working . Make no sense whatsoever since been doing for the last 6 years same way and suddenly Friday stopped working and  no one at customer service can help you . Thank you 

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@keyboardstickers  you're welcome, glad that worked!

[greatstylefinds]

It worked! Thank you so much!