Is it impossible to give partial refunds with ebay managed shipping?

[brianaali]

A buyer overpaid for shipping and I wanted to refund the difference. I don't see an option for it anywhere. Have I overlooked it or is it not possible? 

[richard1rst · Accepted solution]

Go to your list of sold items. On the left of the sale is the typical "print label" button. BUT there is also a drop down menu. Click on that and select "issue refund" (NOT cancel sale). That will bring up a page where you can do a partial refund.

[dirk12955]

That drop down menu gives you a nice list of choice.    I use the refund postage line all the time.    You can even type a note to the buyer and tell him what it's for.

[brianaali]

Thanks so much! 

[papercraft_93]

I have a mac and my dropdown box is on the right, but there is no "Issue refund". Only these options are available: 

View Messages History

Print Another Label

Contact Buyer

Sell Similar

Add Note

I'd like to refund this buyer for overpaid shipping. Any thoughts?

[papercraft_93]

I just realized that I replied to a person, not to the thread. Forgive me, I'm new to this! Here is what I posted:

I have a mac and my dropdown box is on the right, but there is no "Issue refund". Only these options are available: 

View Messages History

Print Another Label

Contact Buyer

Sell Similar

Add Note

I'd like to refund this buyer for overpaid shipping. Any thoughts?

[disneyshopper]

Did you go to

Seller Hub > Orders > PAID & SHIPPED

Click the down-arrow for the item.  What choices do you have?

[papercraft_93]

First off, are you in the Classic or New Selling Overview? Second, what is Seller "Hub"? is that My eBay > Selling?

Third, NOWHERE either in Classic or New do I see "Orders."  UGH!

[penguins_dont_fly]

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@papercraft_93 wrote:

First off, are you in the Classic or New Selling Overview? Second, what is Seller "Hub"? is that My eBay > Selling?

Third, NOWHERE either in Classic or New do I see "Orders."  UGH!

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@papercraft_93 

If you are in Managed Payments, you need to be using Seller Hub ... it is the only view that shows you your Payments information:

https://www.ebay.com/sh

[papercraft_93]

Thank you for the link! Ok, so I'm now in Seller Hub. I clicked on Orders > Paid and Shipped, and found the item I want to issue a refund for. I clicked on the dropdown box on the right next to "Leave Feedback" and these are my options:

Print Shipping Label

Print Shipping Labels or Invoices

Mark Not Shipped

Cancel Order

Add/Edit Note

Relist

Second Chance Offer

Sell Similar

Contact Buyer

Report Buyer

View Order Details

Archive

As you can see, no way to issue a partial refund. Now any thoughts?

[penguins_dont_fly]

@papercraft_93 

I know that you are on a Mac and  there can be differences between Browsers ... do you have an alternate browser installed (other than Safari?)

When I look at my Paid & Shipped in Chrome on Windows 10, this is the dropdown that I see on the left.

https://www.ebay.com/sh/ord/?filter=status:PAID_SHIPPED

You can also access the menu by opening the Order Details (click on the order number on the Paid & Shipped list)

On the top right, there is a dropdown:

[papercraft_93]

I was using Chrome browser Version 87.0.4280.141 (Official Build) (x86_64). I tried it just now on Safari but got the same results. 

[treecitysupply]

Once you've accessed the refund screen is there a way to specifically deduct shipping? I see 2 refund fields; one for each specific item sold and one for an order-level refund. When the order-level refund field is used it distributes the total refund amount across all items in the order. Is there not a way to just apply the refund or discount directly to shipping charge? 

[circa89sportscards]

I don't have any option to "issue refund".  Below is a screenshot of my options.  I used to issue refunds all the time through paypal when somebody didn't use the cart to purchase multiple items and get the automatic shipping discount.  Now, with the managed payments system, I don't see any option where I can do this on eBay.  Any help would be appreciated.  Thanks!

[penguins_dont_fly]

@circa89sportscards 

If you are in Managed Payments, you MUST use Seller Hub

https://www.ebay.com/sh/ovw 

If the order is  Awaiting Shipment:

https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT

If the order is Paid and Shipped:

https://www.ebay.com/sh/ord/?filter=status:PAID_SHIPPED